Client Technical onboarding Analyst

JPMorgan Chase & Co.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JPMorgan Chase & Co. in Bengaluru seeks a Technical Implementation Analyst in Client Onboarding and Services to coordinate product implementation set‑ups, file validation, testing, and production migration.

You will partner with internal teams and client technology teams to complete product setup and migration, handling a high volume of requests with clear communication and sound judgment. Requires 4+ years in banking/financial services with a technical background and strong skills in mainframe

Qualifications

• Bachelor’s degree in engineering.
• 4+ years in banking/financial services with a technical background.
• Experience with mainframe testing and file formats (ISO 20022, X12, BAI2).
• Proven ability to manage multiple requests with strong communication.
• Understanding ISO 20022 messaging and XML.

Responsibilities

• Exhibit ownership and drive client satisfaction.
• Manage timelines and maintain documentation.
• Communicate status updates to clients and stakeholders.
• Demonstrate creative problem solving and sound judgment.
• Follow policies and meet SLAs; escalate issues timely.
• Record observations and escalate where needed.
• Identify gaps and recommend solutions; collaborate with teams.
• Work independently with minimal supervision.
• Support client and internal teams to set up products and perform testing.

Skills

Communication

Analytical skills

Time management

Mainframe testing

File validation

ISO 20022

XML

UAT testing

Engineering degree

Banking experience

Education

Bachelor’s degree in engineering

Tools

UiPath

Job description

Make your mark delivering reliable implementations and testing at scale while building trusted client partnerships and growing your career.

As a Technical Implementation Analyst in Client Onboarding and Services, you coordinate all aspects of product implementation set-ups while working closely with business partners and clients. You partner with internal teams and client technology teams to complete product setup, file validation, testing, and production migration. You manage a high volume of simultaneous requests while demonstrating sound judgment, clear communication, and a commitment to Diversity, Inclusion & Opportunity.

Job Responsibilities:

• Exhibit ownership and drive client satisfaction
• Manage expectations by establishing timelines and maintaining documentation
• Communicate status updates to clients and stakeholders
• Demonstrate creative problem solving and apply solid judgment in decision making
• Follow policies and procedures and meet or exceed service level agreements
• Escalate and resolve issues in a timely manner
• Record observations and escal...
• Identify gaps and exceptions and recommend possible solutions
• Manage multiple requests and collaborate with multiple teams to deliver outcomes
• Work independently with minimal supervision
• Support client and internal teams to set up products and perform testing based on requirements

Required qualifications, skills, and capabilities:

• Strong verbal and written communication skills
• Strong logical and analytical skills with attention to detail
• Demonstrated ability to manage multiple work requests with effective time and work management
• Working knowledge of mainframe environments, file validation, and testing
• Experience in mainframe testing, file transmissions, and file testing including ISO 20022, X12, and BAI2 file formats
• Understanding of ISO 20022 messaging or electronic data interchange message formats, including XML
• Understanding of system testing, regression testing, and user acceptance testing
• Bachelor’s degree in engineering
• 4+ years of experience in banking, financial services, or treasury product implementation with a technical background

Preferred qualifications, skills, and capabilities:

• Knowledge of UiPath or similar robotic process automation tools for workflow automation
• Understanding of United States and Canada treasury products