Client Onboard Analyst 1

Citi; Maharashtra; On-site; INR 400,000 - 500,000; Full time

Job summary

Citi is seeking a Client Onboard Analyst 1 in India to support onboarding processes with accuracy and compliance. You will handle system setup requests, coordinate with internal teams for account opening, and respond to client inquiries while maintaining high service levels.

The role requires English fluency, strong attention to detail, and the ability to work under pressure. You will participate in trainings and process improvements within a collaborative team environment.

Qualifications

• Experience in financial services preferred.
• Knowledge of bank products for opening and maintaining accounts.
• Fluent in written and spoken English; able to work under pressure and meet deadlines.
• High attention to detail and accuracy.

Responsibilities

• Process client requests for system setup, including signatories updates.
• Collaborate with internal partners for account opening and maintenance.
• Respond to client and internal inquiries promptly and accurately.
• Prepare documentation for archiving.
• Apply bank regulations when processing requests.
• Keep procedures up to date with internal and external rules.
• Verify data accuracy in systems and ensure timely delivery.
• Escalate urgent/risk issues through proper channels.
• Support other teams as directed by supervisors.
• Participate in trainings, projects and system testing.
• Enhance client satisfaction and suggest process improvements.
• Assist in validated process improvements and QA activities.
• Understand controls and operate within compliance standards.
• Coordinate projects and participate in user acceptance testing.

Skills

Financial services

Banking knowledge

Customer communication

Attention to detail

English proficiency

Education

Bachelor's degree

Tools

Excel

Word

Job description

The Client Onboard Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Provides response to client and internal inquiries.
• Prepares documentation for archiving .
• Applies appropriate bank’s regulations while processing the requests.
• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
• Documents operation procedure updates.
• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
• Verification and authorization of data entered in the systems.
• Ensures all queries are dealt with in an efficient and timely manner.
• Escalates urgent / risk issues through the appropriate escalation channels.
• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
• Assists in the implementation of validated process improvements.
• Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous experience in financial services preferred.
• Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken).

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group

Customer Service

Job Family

Institutional Client Onboarding

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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