Client Support - Fixed Term (12 Months)

HSBC; Delhi Cantonment; On-site; INR 350,000 - 550,000; Full time

Job summary

HSBC Global Asset Management India is seeking an experienced professional for a fixed-term contract in Delhi. The role focuses on timely reporting, client communications, and delivering high-quality investor and distribution services for corporate customers.

The candidate should understand mutual fund markets, hold NISM VA certification, and possess strong communication and teamwork skills. Knowledge of local language is a plus, and prior client-facing experience is preferred.

Qualifications

• A good understanding of mutual fund/security markets
• NISM VA cleared with valid certification
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client-facing role, with a bent of mind for ‘service’
• Graduate / minimum 1 plus yearsofexperience in a client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage.

Responsibilities

• To ensure timely and error-free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively to have timely resolution
• Excel in distribution services & investor services with special focus on corporate customers
• Have close interface with service providers and highlight any discrepancies of gaps noticed in a timely manner
• Explore and process efficiency suggestions and contribute to achieving customer delight
• Comply with applicable regulatory requirements on qualifications required for the job profile
• Contribute to the knowledge management initiative of the customer service team.
• Contribution to recruitments / contingency / leave planning
• Ensure compliance with the process manual and FIM
• Excel in the monthly reporting process

Skills

Verbal and written communication

Mutual fund knowledge

Client facing

Team orientation

Local language knowledge

Education

Graduate

NISM VA cleared

Job description

Some Careers Open More Doors Than Others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor

We are currently seeking an experienced professional to joinThe Global Asset Management team for Fixed Term Contract.

Principal Responsibilities

• To ensure timely and error-free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively to have timely resolution
• Excel in distribution services & investor services with special focus on corporate customers
• Have close interface with service providers and highlight any discrepancies of gaps noticed in a timely manner
• Explore and process efficiency suggestions and contribute to achieving customer delight
• Comply with applicable regulatory requirements on qualifications required for the job profile
• Contribute to the knowledge management initiative of the customer service team.
• Contribution to recruitments / contingency / leave planning
• Ensure compliance with the process manual and FIM
• Excel in the monthly reporting process
  

Qualifications

• A good understanding of mutual fund/security markets
• NISM VA cleared with valid certification
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client-facing role, with a bent of mind for ‘service’
• Graduate / minimum 1 plus yearsofexperience in a client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage.
  

The location for this role is Delhi, India.

Note

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision‑making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritise work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

Eligibility Criteria

• Pro-tip : Familiarity with AI‑enabled tools is an advantage.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by HSBC Global Asset Management India Private Limited