Client Support Administrator

TradeZero India; Bhopal; On-site; INR 180,000 - 280,000; Full time

Job summary

TradeZero India in India seeks a Client Support Administrator in Bhopal to deliver exceptional customer service for trading platforms. You will address client inquiries, troubleshoot issues, and maintain accurate records of interactions.

The role emphasizes building lasting client relationships, collaborating with internal teams, and ensuring timely follow-ups to enhance client satisfaction. A background in financial services and CRM experience are a plus.

Qualifications

• Strong written and verbal communication skills to effectively interact with clients and internal teams.
• Analytical skills to assess client issues, craft solutions, and ensure smooth access to trading platforms.
• Customer support and client relations skills to deliver superior service and build lasting client relationships.
• Experience in client support roles, preferably in financial services, is a plus.
• Proficiency in using CRM tools and software.
• Ability to work collaboratively in a fast-paced team environment.
• Bachelor's degree in Business, Finance, or a related field preferred.

Responsibilities

• Provide exceptional customer support and address client inquiries for trading platforms.
• Resolve client concerns and build sustainable relationships with clients.
• Assist clients with trading platforms and troubleshoot technical issues.
• Maintain detailed records of customer interactions and ensure timely follow-ups.

Skills

Strong Written and Verbal Comm.

Analytical Skills

Customer Support and Client Relations

CRM Tools proficiency

Education

Bachelor's degree in Business/Finance or related field

Tools

CRM software

Job description

About the Company

“Built by Active Traders, For Active Traders”, TradeZero was founded in 2015 by a team that leveraged decades of collective operating and trading experience to build a next-generation trading platform tailored to the needs of the ever-growing community of sophisticated traders.

With broker dealers in the Bahamas, US and Canada, we offer retail traders low-to-no-cost stock trading and direct market access to U.S. equities and equity options via online trading platforms. TradeZero’s innovative features and capabilities for stock shorting accommodate all types of retail traders, especially the active trader.

Our customers choose us for our suite of advanced desktop, web-based and mobile trading platforms, professional-grade market access, sophisticated trading tools and our 24x7 live customer service.

Role Description

This is a full-time on-site position located in Bhopal for a Client Support Administrator. The responsibilities include providing exceptional customer support, addressing client inquiries, resolving concerns, and building sustainable relationships. The role involves assisting clients with trading platforms, troubleshooting technical issues, maintaining detailed records of customer interactions, and ensuring timely follow-ups to enhance customer satisfaction.

Qualifications

• Strong Written and Verbal Communication skills to effectively communicate with clients and internal teams
• Analytical Skills to evaluate client issues, provide solutions, and ensure smooth access to trading platforms
• Customer Support and Client Relations skills to offer superior service and build lasting client relationships
• Relevant experience in client support roles, preferably in financial services, is a plus
• Proficiency in using customer relationship management (CRM) tools and software
• Ability to work collaboratively in a team environment and adapt to a fast-paced setting
• Bachelor's degree in Business, Finance, or a related field preferred