Client Success Executive

Lancetech Solutions; Gurugram District; On-site; INR 6,00,000 - 12,00,000; Full time

Job summary

A tech company in Gurugram is seeking a Client Success Specialist to enhance client happiness and reduce attrition. The role involves reviewing client files, ensuring timely communication, and updating configurations. Ideal candidates will have 4-10 years of experience in client success, strong written communication skills, and proficiency with Google Sheets and Jira. Night shifts are required for this position.

Qualifications

• 4-10 years of experience in a client success role.
• Strong written communication skills are required.
• Willingness to learn new tools, specifically Retain Retool system.

Responsibilities

• Review client files to ensure proper processing.
• Monitor client communication for timely updates.
• Update active client list and handle sensitive information.
• Assist with business reviews and prepare client communication.

Skills

Client success management

Excellent communication

Proficiency with Google Sheets

Experience with Jira

Tools

Google Sheets

Jira

Job description

Overview

Title: Client Success Specialist

Location: Gurugram, Work from office

Working hours: US EST- Night Shift

Experience: 4-10 yrs within client success role, Excellent communication is must

Job Overview: We are looking for a Client Success Service Specialist to join our Client Happiness Team. This role plays a key part in ensuring our clients are happy, helping reduce client attrition, and improving the profitability of our products.

Key Responsibilities

• Review client files (Placement, Retraction, and Payment) to ensure they are properly processed in the system.
• Monitor client communication to ensure reports and updates are sent on time, especially during the first 30 days after implementation.
• Keep the active client list updated and ensure reports are delivered on time, with special care to handle sensitive information (PII) correctly.
• Support audits by providing necessary email/SMS renders.
• Handle individual or bulk retractions as needed by the client.
• Update client configurations after the product is implemented.
• Assist the Client Success Manager with business reviews and prepare templates for client communication.

Skills and Requirements

• Proficiency with Google Sheets and Jira.
• Willingness to learn new tools and systems, specifically the Retain Retool system.
• Strong written communication skills.

Interested individuals can apply here or share profile to [e-mail]