Client Solutions Lead (AI Services)

Awign; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading company in AI services seeks a client-facing operator to manage US-based accounts. This role combines client ownership, strategic problem-solving, and operational management. Ideal candidates will have 5-10 years of relevant experience in AI/data services, with a strong ability to communicate, solve problems, and drive client success. This position offers high visibility and an opportunity to shape service delivery at scale.

Qualifications

• 5–10 years of experience in AI/data services or consulting.
• Proven management of US-based clients across time zones.
• Background in Project Management or Client Success.

Responsibilities

• Own end-to-end relationships with US-based clients.
• Ensure timely and high-quality project delivery.
• Design workflows for scalable service delivery.

Skills

Client communication

Project management

Structured thinking

Problem-solving

Stakeholder management

Job description

Awign is looking for a high-agency, client-facing operator who can bridge strategy, delivery, and client relationships in the AI services space. This is not a traditional Key Account Manager role — we’re seeking someone who combines the ownership mindset of a Founder’s Office role with the execution rigor of a Project Manager and the client maturity of a senior account lead.

You will own end-to-end client engagements, particularly with US-based customers, while working closely with internal delivery, operations, and leadership teams to scale high-quality AI service delivery.

Key Responsibilities

1. Client Ownership & Relationship Management

• Own end-to-end relationships with US-based clients, acting as the primary point of contact
• Build strong, trust-based partnerships with stakeholders across product, data, and operations teams
• Understand client goals deeply and translate them into actionable delivery plans
• Drive regular business reviews, reporting, and strategic discussions

2. Delivery & Program Management

• Oversee execution of AI/data service programs (annotation, data operations, model support workflows, etc.)
• Ensure projects are delivered on time, within scope, and with high quality
• Collaborate with internal ops teams to manage capacity, workforce planning, and timelines
• Identify risks proactively and drive mitigation strategies

3. Process Building & Scaling

• Design and optimize workflows for scalable service delivery with a product mindset
• Standardize processes across projects to improve efficiency and quality
• Drive continuous improvement in delivery frameworks, QA mechanisms, and reporting systems
• Work closely with leadership to build repeatable, scalable service models

4. Strategic Problem Solving

• Act as a thought partner to clients on how to scale their AI/data operations
• Break down ambiguous problems into structured execution plans
• Identify upsell and expansion opportunities within existing accounts
• Bring insights from client interactions to inform internal product/service evolution

5. Cross-functional Leadership

• Work closely with operations, quality, product, and leadership teams
• Align internal stakeholders toward client success and delivery excellence
• Mentor junior team members and drive accountability across teams

Who You Are

Experience & Background

• 5–10 years of experience in AI/data services, consulting, IT services, or productized service startups
• Strong exposure to companies working in AI data operations, annotation, or ML workflows
• Proven experience managing US-based clients and working across time zones
• Background in roles such as Project Management, Program Management, Client Success, or Founder’s Office

Core Skills

• Strong client communication and stakeholder management skills
• Excellent program/project management capabilities
• Experience building and scaling processes or operations
• Structured thinking and problem-solving ability
• Ability to operate in ambiguity and take end-to-end ownership

Mindset

• High ownership and accountability — operates like a business owner, not just a role owner
• Product mindset applied to services (focus on scalability, repeatability, and efficiency)
• Comfortable in fast-paced, evolving environments
• Strong bias for action and execution

Why This Role is Unique

• Combines strategy, operations, and client ownership in one role
• High visibility with leadership and direct impact on business growth
• Opportunity to shape how AI services are delivered at scale
• Ideal for someone looking to transition into a Founder’s Office / business leadership path

Nice to Have

• Experience in AI data labeling, annotation, or ML ops workflows
• Exposure to global clients, especially in the US tech ecosystem
• Prior experience in scaling teams or building new service lines