Client Services Support Specialist II

Availity; Bengaluru; Sur place; INR 450 000 - 600 000; Plein temps

Résumé du poste

Availity in Bengaluru (India) is seeking a Client Services Support Specialist to join our India team. You will serve as a key contributor to customer experience and operational data support, acting as the first contact point for customers through the Contact Centre while supporting backend data entry and research activities.

You will uphold Availity policies, deliver accurate, professional support, and participate in extensive training on systems, products, and compliance.

Qualifications

• 2–4 years of international call center experience.
• Healthcare domain experience (payer or admin) is an added advantage.
• Experience handling calls, email, chat, or ticketing systems.
• Willing to work US shift (India night shift) and office-based (Mon–Fri).

Responsabilités

• Professionally manage inbound and outbound international customer calls.
• Ensure compliance with policies during all interactions.
• Document all customer interactions in the designated platform.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Achieve daily productivity and quality targets.
• Initiate post-call actions such as ticket submissions for password resets/account unlocks.
• Ensure compliance with data integrity guidelines and information security policies.

Connaissances

Communication

Active listening

Typing

MS Office

Formation

Diploma

Graduate

Outils

Ticketing systems

Email/Chat support

Description du poste

We are looking for a Client Services Support Specialist to join our India team. In this role, you will serve as a key contributor to both customer experience and operational data support. You will often be the first point of contact for customers through the Contact Centre while also supporting backend data entry, validation, and research activities. This role plays a critical part in driving customer satisfaction, ensuring data integrity, and supporting business operations.

As a brand ambassador of Availity, you will build customer loyalty by delivering timely, accurate, and professional support while adhering to company policies, process guidelines, and information security standards.

All associates in this role undergo an extensive training program that provides foundational knowledge of systems, products, processes, and compliance requirements necessary to perform successfully.

Key Responsibilities

• Professionally manage in-bound and outbound international customer calls.
• Ensure compliance with company policies and procedures during all customer interactions.
• Execute assigned tasks in line with the latest work instructions and process updates.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Achieve daily productivity and quality targets consistently.
• Accurately document all customer interactions in the designated platform.
• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
• Ensure compliance with data integrity guidelines and the company s information security policies

Required Qualifications

• Have at least 2-4 years of prior international call center experience.
• Having prior healthcare domain experience (with focus on the payer or administrative side would be an added advantage) - Preferrable
• Experience handling customer interactions through voice, email, chat, or ticketing systems.
• Experience working in a fast-paced, high-volume customer support environment.
• Should have excellent communication skills, active listening skills, good typing and MS office proficiency
• Open to work in US shift (India night shift)
• Open to work from office (Monday to Friday)
• PUC/ Diploma/graduate.

Preferred Qualifications

• Experience supporting U.S.-based customers or stakeholders.
• Experience in customer support, contact centre operations, healthcare services, healthcare technology, SaaS, or other customer-facing environments.
• Healthcare contact centre experience is preferred.
• Strong customer focus with excellent problem-solving and communication skills.