Client Services - Sr Analyst

Bravura Solutions; Gurugram District; Presencial; INR 1.400.000 - 2.200.000; Jornada completa

Descripción de la vacante

Bravura Solutions is seeking a Sonata Application Support Sr Analyst to provide frontline support for clients using the Sonata Administration Platform. The role includes managing client issue lifecycles, defect analysis, replication, testing, and escalation to development teams.

Based in Gurgaon with travel to Bravura offices and client sites as required. Strong SQL, Core Java and Jira Service Desk experience are essential.

Formación

• Postgraduate or BE/BTech/MCA degree.
• 6–10 years of experience.
• Strong understanding of service delivery processes and configurations.
• Excellent SQL knowledge and data correction skills.
• Experience in helpdesk/Jira service desk environments.
• Experience in consultancy or client-facing roles.
• Willingness to travel between Bravura offices and client sites.

Responsabilidades

• Resolve client issues and analyze defects.
• Identify faulty software and omissions in functionality.
• Perform data corrections on client data as required.
• Troubleshoot application configurations and issues.
• Respond to service requests and product defects within SLAs.
• Escalate issues to appropriate teams when needed.
• Maintain data integrity in the JIRA Service Desk system.
• Assist with software release coordination to clients.
• Provide consultancy and client support.

Conocimientos

SQL

Core Java

JSP/JSF

Hibernate

AWS

Azure

Oracle SQL

Communication skills

Educación

Postgraduate

BE/BTech/MCA

Herramientas

Jira Service Desk

Microsoft

Descripción del empleo

Job Summary

The Sonata Application Support Sr Analyst will be providing front line support for Bravura Solutions clients using the Sonata Administration Platform. In addition, the Sonata Support Sr Analyst will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.

What You'll Do

• The analysis and resolution of issues raised by Clients
• Identification of faulty software and omissions in functionality
• Correction to data where required on client
• Correction of problems caused by incorrect use of application
• Correction of system configuration
• Actively responding to clients relating to service requests and product defects.
• Respond to client queries and incidents as per defined service level agreements.
• Routing defects, service requests or enhancements to the appropriate teams within Bravura as required.
• Ensuring severity, impact and risk of incidents is understood and escape to management if required.
• Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
• Facilitate and attend client meetings to discuss incident management and support processes
• Recording and maintaining the integrity of data within the JIRA Service Desk system.
• Assist with software release co-ordination to clients.
• Escalating issues which will affect other clients.
• Technical housekeeping and administration

Requirements

• Any Postgraduate or B.E./B-Tech/MCA
• 6-10 years of
• A good understanding of best practice application development methodology, together
• An excellent working knowledge of SQL
• Ability to develop basic application code using a modern object-based
• Working knowledge of Microsoft
• A basic understanding of service delivery processes
• Change and Configuration
• Experience within a helpdesk/JIRA service desk environment.
• Experience in business analysis, consulting or system testing role.
• Experience in providing consultancy and support to clients.
• Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may be required
• Excellent working knowledge of Core Java, including the Eclipse Development
• Excellent working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and web
• Troubleshooting and debugging
• Proven knowledge of databases, to include solid experience of SQL preferable on Oracle
• Good to have Java
• Cloud exposure AWS or Azure
• Requirement of working in rotational shifts General, UK (2:30 PM - 11:30 PM) and occasionally night shift
• Excellent oral and written communication skills with the ability to distinguish between business and technical audiences
• Proven aptitude with regards to good customer service skills
• Ability to multi-task, prioritize workload and work under
• Ability to work unsupervised, managing goals and deliverables
• Demonstrated Solution based problem solving
• Excellent team and interpersonal skills
• Prior knowledge of working on Application Support model will be a
• Knowledge of the financial service industry preferably Wealth Management or Superannuation products will be a plus