Client Services Representative

SRV Media; Vadodara; On-site; INR 5,00,000 - 7,00,000; Full time

Job summary

A dynamic media agency in Pune is seeking a Client Services Representative to manage and enhance client relationships. The ideal candidate will have a Bachelor's degree and 1–3 years of experience in account management. Strong communication and stakeholder management skills are essential for success in this role. Opportunities for growth and collaboration with leading brands are offered.

Benefits

Opportunity to work with reputed brands

Collaborative environment

Qualifications

• 1–3 years of experience in account management, client servicing, or customer relationship roles.
• Proficient in communication, with a positive and solution-oriented approach.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Prepare and deliver client reports and presentations.
• Monitor project timelines, budgets, and deliverables.

Skills

Communication skills

Stakeholder management

Negotiation abilities

Multitasking

Education

Bachelor’s degree in Business Administration, Marketing, Communications

Tools

MS Office

CRM tools

Job description

Job Title: Client Services Representative

Department: Client Servicing / Account Management

Location: Pune

Experience: 2–4 years

Employment Type: Full-time

About the Role

We are looking for a proactive and client-focused Client Services Representative to manage and grow key client relationships. This role requires excellent communication skills, strong stakeholder management, and the ability to coordinate seamlessly between clients and internal teams to deliver exceptional results.

Key Responsibilities

• Act as the primary point of contact for assigned clients, building trust and long-term partnerships.
• Understand client requirements, business objectives, and industry trends to provide strategic recommendations.
• Coordinate with internal teams (creative, marketing, operations, finance) to ensure timely and quality deliverables.
• Manage stakeholder expectations and resolve issues promptly.
• Prepare and deliver client reports, presentations, and performance updates.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Maintain accurate records of meetings, agreements, and action items.
• Monitor project timelines, budgets, and deliverables to ensure client satisfaction.

Key Skills & Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• 1–3 years of experience in account management, client servicing, or customer relationship roles.
• Excellent verbal and written communication skills.
• Strong stakeholder management and negotiation abilities.
• Good understanding of marketing, advertising, or media services (preferred).
• Proficient in MS Office and CRM tools.
• Ability to multitask, prioritize, and work under tight deadlines.
• Positive, proactive, and solution-oriented approach.

Why Join Us?

• Work with reputed brands and diverse industries.
• Opportunity to take ownership of client accounts and drive growth.
• Collaborative and learning-driven environment.