Client Services Project Manager

Epiq; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Epiq is hiring a Project Manager in Pune, India to ensure premier service delivery through proactive planning, analysis, execution, and close-out. You will direct client relationships, coordinate internal teams, and drive outcomes aligned with client requirements and Epiq standards.

Responsibilities include managing data intake, Relativity workflows, budgeting, and cross-team handoffs. Strong communication and multitasking are essential in a fast-paced, global e‑discovery environment.

Qualifications

• Minimum 4–6 years of experience in e-discovery project management.
• Understanding of e-Discovery data processing standards (culling, deduplication, filtering, processing, imaging).
• Proficiency with Relativity and related tools is preferred.

Responsibilities

• Serve as primary point of contact for clients and manage client relationships through project coordination.
• Drive client satisfaction by coordinating and communicating deliverables.
• Manage internal processes to align with client goals and project plans.
• Obtain, review, and prepare client data for intake.
• Provide matter-specific support (privilege logs, media tracking, reporting).
• Understand budgets and obtain approvals for costs outside estimates.
• Create playbooks to standardize service delivery.

Skills

Project management

Client management

Effective communication

Budgeting & cost control

Problem solving

Team leadership & training

Relativity experience

dtSearch

PowerPoint

Excel

BI

Shift flexibility

Education

Relativity Certified Administrator / Analytics or Processing certifications

Tools

Relativity

dtSearch

PowerPoint

Excel

BI

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Job Summary:The Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client’s requirements and company standards.Essential Job ResponsibilitiesServe as primary point of contact for clients and manage assigned client relationships through effective project management coordination and executionDrives overall client satisfaction through effective coordination and communication of client deliverablesConsult with clients on the proper methodology to achieve their goals using Epiq’s suite of e-Discovery servicesManage Epiq’s internal processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project.Obtain, examine, and prepare client data for Intake.Handle review platform (Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STR’s, creation and management of batch sets, reportingProvide matter specific support on items such as privilege log generation, media tracking, and project specific reportingUnderstand project budgets and obtain required approvals before incurring additional costs outside of project estimatesEnsures continuity of client service between shifts by providing clear handoffs and client updatesRepresent Epiq in relationships with clients and third parties involved in providing services to those clientsDelegate to team members through continuous training of project related tasks, such as processing and review workflow, search construction, conflict verification, and productionsTroubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholdersCreate playbooks for all clients to standardize service delivery and drive repeat businessPreferred qualifications / requirementsMinimum of 4-6 years’ experience in e-discovery industry with applicable Project Management skillsetUnderstanding of e-Discovery data processing standards and concepts such as culling, deduplication, filtering, processing, and imagingIndustry qualifications such as Relativity Certified Administrator, Analytics or Processing certifications is strongly preferredHands-on experience with working on RelativityProficiency in PowerPoint, Excel and BI is highly desirable and an added advantageExperience with dtSearch logicExperience with the specifications of multiple processing and hosting platformsExcellent written and verbal communication skillsStrong problem-solving ability and adaptabilityHighly organized and able to manage multiple processesAvailability to work extended hours as needed when client project demands increaseAbility to effectively communicate complex technical solutions to non-technical audiencesStrong customer service discipline with interpersonal and communication skillsAbility to manage multiple tasks with excellent follow through, professional communication, and attention to detailProven ability to provide good customer service and work well in a team-based environmentClient relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.Capacity to learn quickly and adapt to changing industry trendsFlexibility to work both night shift timings and occasionally on weekends is required.Location: Pune, IndiaEpiq Leadership CompassBuilds Talented TeamsBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.Focus on employee engagementBuild a strong talent pipelineFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.