Client Service Risk Manager - Technology Advisory

McKinsey & Company; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

McKinsey & Company in Gurugram, India, seeks a senior professional to join the Global Technology Risk team within Client Service Risk. You will lead integrated case management and provide guidance on technology risk.

The role requires 7+ years in consulting or risk, strong leadership and communication, and the ability to build trusted partnerships across CSTs, CSPs, and product teams.

Qualifications

• University degree; J.D., master's degree, or other advanced degree is preferred.
• 7+ years of consulting, law, risk, compliance, communications, technology or other professional services experience.
• Strong leadership, analytics and communication skills.
• Ability to offer new ideas, constructively challenge conventional wisdom, and work collaboratively.
• Proven ability to analyze problems, make wise recommendations, and lead analysis and reporting of key metrics.
• Establish trust with colleagues across geographies, roles, and levels, and maintain a non-hierarchical approach with strong influencing capabilities.
• Passion for taking on new challenges, with a commitment to the firm's mission and values.
• Strong Organizational and Process Management Skills: Ability to manage multiple tasks, prioritize effectively, and drive projects to high-quality results.
• Strong written and verbal communication skills, with the ability to convey information effectively to senior leaders and stakeholders

Responsibilities

• Lead integrated case management and advice on CSR cases related to technology innovation and risk.
• Liaise with Client Service Teams (CSTs), firm functions, and cell leaders to streamline processes and develop comprehensive guidance.
• Establish yourself as a trusted advisor by building relationships with CSP colleagues, Technology and Product teams, CS Risk Committee members, and peers.
• Work across sectors and geographies to build expertise in emerging risk areas and maintain data integrity for all casework.
• Support projects such as policy reviews, cell risk assessments, risk compacts, and awareness initiatives to enhance transparency.

Skills

Leadership

Analytics

Problem-solving

Project management

Communication

Influencing

Stakeholder management

Education

Advanced degree preferred

Job description

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact

You will be part of McKinsey's Client Service Risk (CSR) function, whose mission is to enable McKinsey's client impact and innovation, while managing risks to our clients, our firm, and our people.

In the Global Technology Risk team, we are helping ensure positive and lasting impact from the Tech and AI revolution through pragmatic, expert and integrated technology risk capabilities. Our goal is to act as trusted thought-partners to the firm's leadership on technology and its risks. We offer deep expertise that is alive to emerging issues and trends, drawing on a strong network of relationships within and beyond the firm.

You will lead integrated case management and advice on CSR cases related to technology innovation and risk, liaising with Client Service Teams (CSTs), firm functions, and cell leaders to streamline processes and develop comprehensive guidance.

You will also be responsible for establishing yourself as a trusted advisor by building strong relationships with Client Service Professionals (CSP) colleagues, Technology and Product teams, Client Service Risk Committee (CSRC) members, and peers within relevant firm functions.

You will work across a variety of sectors and geographies, building expertise in emerging risk areas and gaining insights into the firm's dynamic ecosystem of client service, technologies, tools, partners, and capabilities and ensure the collection of robust and timely data, maintaining data integrity for all casework you undertake.

As time permits, you will support the team on projects such as policy reviews, cell risk assessments, risk compacts, and initiatives to enhance awareness and transparency. You will report to the Associate Director of Client Service Risk, Technology Advisory.

Your Qualifications and Skills

• University degree; J.D., master's degree, or other advanced degree is preferred
• 7+ years of consulting, law, risk, compliance, communications, technology or other professional services experience
• Demonstrated credible leadership, analytics, problem-solving, project management, and communication skills
• Ability to offer new ideas, constructively challenge conventional wisdom, and work collaboratively
• Proven ability to analyze problems, make wise recommendations, and lead analysis and reporting of key metrics
• Establish trust with colleagues across geographies, roles, and levels, and maintain a non-hierarchical approach with strong influencing capabilities
• Passion for taking on new challenges, with a commitment to the firm's mission and values
• Strong Organizational and Process Management Skills: Ability to manage multiple tasks, prioritize effectively, and drive projects to high-quality results
• Strong written and verbal communication skills, with the ability to convey information effectively to senior leaders and stakeholders