Client Service Representative

CSC; Bengaluru; Ibrido; INR 300.000 - 540.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave

Tuition reimbursement

Referral bonuses

Bonuses/commission plans

Descrizione del lavoro

CSC is seeking a Records Customer Service Representative in Bengaluru, India. You will maintain the accuracy of the Company Records Database, respond to customer requests, and collaborate with multiple internal teams to ensure compliance and client satisfaction.

You will navigate several databases, validate entity statuses, and review error logs to fix data gaps. The role emphasizes customer service excellence and teamwork within a global organization.

Competenze

• Experience handling records requests from internal/external customers.
• Ability to navigate multiple databases and screens.
• Strong attention to data accuracy and compliance.

Mansioni

• Maintain accuracy of the Company Records Database and process records requests.
• Research entity statuses with authorities and update records accordingly.
• Review error logs and identify data processing gaps to ensure accuracy.

Conoscenze

Customer service

Multitasking

Communication

Team collaboration

Strumenti

Records database

Descrizione del lavoro

Job Description:

As a Records Customer Service Representative, you will be responsible for maintaining the accuracy of CSC's Company Records Database in a timely manner. This role is critical to the organization as we maintain the data and records of our customers that allow them to flourish, meet the compliance needs of our customers and retain their business for the long term by delivering exceptional customer satisfaction. You will be working closely with all areas of the business including but not limited to the Strategic Account Management team and Entity Portfolio Specialist teams, Operations, Sales and Finance.

Some of the things you will be doing:

• Strong working knowledge of records requests from both internal and external customers through various queue and project work to properly update our Company Records database.
• Research entities or groups of entities status at the Secretary of State and validate or update our database accordingly.
• Review, understand and correct different error log reports that are generated. This requires us to review the flow of data from one of our systems to our Company Records database to identify errors in processing and systemic gaps that would cause our records to not be accurate.
• Independently own records functions and increasingly complex and higher priority tasks with minimal support.
• Employees must demonstrate active participation in CSC Values and actively work to improve their performance towards living the values.
• Work collaboratively with the team and begin to being subject matter expert in owned functions.

Hard and Soft Skills Expectations:

• Ability to work and navigate across multiple databases and computer screens
• Comfortable answering client phone calls, understanding the customer's request, and completing what is asked while maintaining exceptional customer service.
• Establishes effective working relationships with internal teams to support collaboration
• Embody and live the high expectations of CSC's company culture. It is pivotal to our success. We expect all employees to live by this

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.