Client Relationship Manager

Corporation Service Company; Bengaluru; Ibrido; INR 900.000 - 1.300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave

Tuition reimbursement

Referral bonuses

Success sharing/commission plans

Descrizione del lavoro

Corporation Service Company in Bengaluru, India, is seeking a dynamic Client Relationship Manager to protect existing revenue, retain enterprise clients, and expand relationships. This role partners across Sales, Service, Product and Support to improve client outcomes and long-term retention.

The ideal candidate will have 5–7 years in account management or client success, a proven track record of retaining and expanding enterprise accounts, and strong CRM analytics skills.

Competenze

• 5-7 years in Account Management, Client Success, Retention, or Relationship Management.
• Proven success retaining and expanding enterprise client relationships.
• Experience managing proactive client outreach and risk mitigation programs.
• Strong consultative communication and executive relationship management skills.
• Proven ability to identify early attrition signals and execute retention strategies.
• Experience using CRM tools and account health metrics to manage client portfolios.

Mansioni

• Own client retention and revenue protection targets.
• Identify attrition risks through client engagement, service trend analysis, M&A activity, organizational changes, and competitive threats.
• Lead retention plans and recovery efforts for at-risk accounts.
• Collaborate with internal stakeholders to resolve issues impacting client satisfaction and loyalty.
• Identify client expansion opportunities and collaborate with Sales on growth initiatives.
• Use CRM and account analytics to prioritize retention efforts and allocate resources.
• Partner with Sales, Service, Product and Support to deliver a seamless client experience.

Conoscenze

Client relationship management

Account management

Executive stakeholder management

Retention strategy development

Strumenti

CRM software

Descrizione del lavoro

Work schedule: 6:30 PM IST to 3:30 AM IST

Working model: Hybrid

Intro

We are looking for a dynamic and client-focused Client Relationship Manager to join our team. In this role, you will be responsible for protecting existing revenue by proactively identifying client risks, developing retention strategies, and strengthening long-term client relationships. The ideal candidate will bring strong experience in account management or client success, a proven track record of retaining and expanding enterprise accounts, and the ability to build trusted relationships with senior stakeholders. CSC offers the opportunity to work in a collaborative environment where you will partner across Sales, Service, Product, and Support teams to improve client outcomes and drive long-term retention.

Key Responsibilities

1. Client Retention & Revenue Protection

• Own and deliver against assigned client retention and revenue preservation targets.
• Proactively identify and address attrition risks through client engagement, service trend analysis, M&A activity, organizational changes, and competitive threats.
• Develop and execute account-specific retention plans to protect recurring revenue.
• Lead recovery efforts for at-risk accounts and manage escalations as needed.
• Partner with internal stakeholders to resolve issues impacting client satisfaction and loyalty.

2. Client Expansion & Opportunity Identification

• Identify client needs and expansion opportunities that increase account stickiness and long-term retention.
• Generate qualified opportunities and collaborate with Sales on account growth initiatives.
• Support account expansion strategies, renewals, and retention-focused business cases.

Monitor indicators that may impact retention, including:

Merger & Acquisition activity

Leadership and organizational changes

Client responsiveness issues related to data requests

Industry and competitive developments

Develop proactive communication and retention strategies based on account insights.

Use CRM and account analytics to prioritize retention efforts and allocate resources.

4. Cross-Functional Collaboration

• Partner with Sales, Service, Product, and Support teams to deliver a seamless client experience.
• Coordinate internal resources to address risks, improve client outcomes, and strengthen account health.
• Serve as the primary advocate for client retention across the organization.

Key Performance Indicators (KPIs)

• Client Retention Rate
• Revenue Preserved from At-Risk Accounts
• Net Promoter Score (NPS)Commercial Growth Contribution

Required Qualifications

• 5-7 years in Account Management, Client Success, Retention, or Relationship Management.
• Demonstrated success retaining and expanding enterprise client relationships.
• Experience managing proactive client outreach and risk mitigation programs.
• Strong consultative communication and executive relationship management skills.
• Proven ability to identify early attrition signals and execute retention strategies.
• Experience using CRM tools and account health metrics to manage client portfolios.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

Why Work with CSC?

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Job Info

• Job Identification 17515
• Job Category Client Services
• Posting Date 11/04/2026, 02:12 PM
• Job Schedule Full time