Client Project Manager

NTT Global Data Centers & Cloud Infrastructure India Private Limited; Navi Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

NTT Global Data Centers is seeking a seasoned Project Manager to lead and deliver complex programmes for our multinational clients. You will drive project lifecycles from concept through execution, aligning with business goals while maintaining quality and client satisfaction.

You will work on client sites, manage stakeholders, and coordinate cross-functional teams, ensuring on-time delivery within budget and scope. Strong communication and change-management skills are essential.

Qualifications

• Strong project management skills from initiation to completion.
• Ability to establish relationships with internal and external stakeholders.
• Excellent client-centric communication and ability to work at client sites.

Responsibilities

• Lead and direct concurrent standard or complex projects and, in programme management, manage multiple related projects towards a common objective.
• Engage with stakeholders to deliver projects from concept through implementation.
• Ensure client satisfaction and manage escalations as single point of contact to the client.
• Ensure the project/programme delivers the as-sold solution, stays within baselined budget and is delivered on time with quality.
• Manage delivery of the project, including rigorous scope control and change management.
• Documentation and management of risks and issues.
• Ensure clear and concise communications to all stakeholders.
• Provide pre-sales support by scoping and costing a project with the sales team, including tender presentations.
• Identify opportunities and influence sales through client conversations about NTT Ltd offerings.
• Coordinate activities of project teams via delegation, resource assignment and programme management.

Skills

Project management

Stakeholder management

Client engagement

Client communication

Team leadership

Problem solving

Change management

Business acumen

Education

Bachelor's degree in PM or related field

PMP / ITIL certification preferred

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Key Roles and Responsibilities:

• Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
• Engages with stakeholders to deliver projects from original concept through final implementation
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manages the delivery of the project/programme, including rigorous scope control and change management
• Documentation and management of risks and issues
• Ensures clear and concise communications to all stakeholders
• Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
• Coordinates activities of the project teams through task delegation, resource assignment and programme management

Knowledge, Skills and Attributes

Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion

Ability to establish strong relationships with internal stakeholders and external clients

Excellent client-centricity skills and ability to work at client sites

Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately

Excellent written and verbal communication skills

Excellent team-building skills and ability to work in high-pressure environments

Ability to manage urgent and complex tasks simultaneously

Good business acumen and commercial skills

Passionate, strong initiative, self-driven with a commitment to succeed

Good influencing ability whilst taking a collaborative approach

Decisive with good attention to detail ability

Ability to promote project services to both internal stakeholders and external clients

Competent in project change management

Familiarity with the industry, domain, or technology related to the client's project

Strong problem-solving and analytical skills to identify and address issues that may arise during project implementation

Academic Qualifications and Certifications

Project Management degree or equivalent with a relevant related experience

Relevant project management certifications preferably PMP ITIL certification is preferable

Required Experience

• Seasoned project management experience preferably in a multinational professional services environment
• Seasoned client engagement experience
• Demonstrated understanding of the project life cycle
• Demonstrated competency in project change management
• Seasoned experience managing expectations when balancing alternatives against business and financial constraints

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.