Client Onboarding Manager - Inference and Agentic AI

One97 Communications Limited; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Paytm is seeking a Client Onboarding Manager for its AI-focused team in Noida to lead onboarding from sales handover to go-live. You will map client workflows, define integration requirements, and coordinate with Product and Engineering to deploy at scale.

Ideal candidates bring 2–5 years in onboarding/CS/solutions engineering, with SaaS or AI product experience, strong PM and stakeholder skills, and excellent client communication. Location: Noida, India.

Qualifications

• 2–5 years of experience in Client Onboarding, Implementation, Customer Success, or Solutions Engineering.
• Experience in SaaS, Fintech, Enterprise Technology, or AI products preferred.
• Good understanding of APIs, integrations, CRM systems, and enterprise workflows.
• Strong project management, problem-solving, and stakeholder management skills.
• Excellent communication and client-facing abilities.

Responsibilities

• Own client onboarding from sales handover to go-live.
• Understand client workflows, systems, and integration requirements.
• Coordinate with Product, Engineering, and Client teams for seamless deployment.
• Manage onboarding timelines, milestones, and stakeholder communication.
• Conduct client training sessions and drive product adoption.
• Track onboarding KPIs, client satisfaction, and implementation success.
• Gather client feedback and support continuous product improvements.

Skills

Client Onboarding

Implementation

Customer Success

Solutions Engineering

APIs

CRM integrations

Stakeholder management

Project management

Communication

Education

Bachelor's degree in Engineering, Business, or related field

Tools

CRM systems

APIs

Job description

Client Onboarding Manager – Inference & Agentic AI | Paytm (Noida)

About the Role

Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales , and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale.

Key Responsibilities

Own client onboarding from sales handover to go-live.

Understand client workflows, systems, and integration requirements.

Coordinate with Product, Engineering, and Client teams for seamless deployment.

Manage onboarding timelines, milestones, and stakeholder communication.

Conduct client training sessions and drive product adoption.

Track onboarding KPIs, client satisfaction, and implementation success.

Gather client feedback and support continuous product improvements.

Ideal Candidate

2–5 years of experience in Client Onboarding, Implementation, Customer Success, or Solutions Engineering.

Experience in SaaS, Fintech, Enterprise Technology, or AI products preferred.

Good understanding of APIs, integrations, CRM systems, and enterprise workflows.

Strong project management, problem-solving, and stakeholder management skills.

Excellent communication and client-facing abilities.

Bachelor’s degree in Engineering, Business, or related field.

Location: Noida

Why Join?

Be part of Paytm’s fast-growing AI business and work closely with enterprise clients to deliver cutting-edge AI-driven automation solutions at scale.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.