Client Manager (Publishing)

Believe Digital; Mumbai Suburban; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading digital music company in Mumbai is seeking an experienced Client Manager to support key publishing clients. Responsibilities include managing relationships, driving revenue, and collaborating with internal teams to enhance service delivery. The ideal candidate will have 3+ years experience in a client-facing role in the music industry and strong analytical and communication skills.

Qualifications

• 3+ years in a client-facing role in the music industry.
• Experience with high-profile clients in creative industries.
• Strong organizational and time management abilities.

Responsibilities

• Serve as a primary contact for a portfolio of publishing clients.
• Drive additional revenue through strategic management.
• Collaborate with internal teams to enhance client experience.

Skills

Client management experience

Analytical skills

Excellent communication

Relationship building

Problem solving

Education

Bachelor's degree in music, Communications, Business or related field

Tools

CRM systems (HubSpot preferred)

Microsoft Office Suite

Job description

Job Description

The Client Manager plays a pivotal role in delivering a high-quality, relationship-led service to a diverse portfolio of key publishing clients. Acting as a primary point of contact and strategic partner throughout the client lifecycle, the role focuses on enhancing client value, maximising revenue opportunities, and ensuring a seamless experience. Through close collaboration with internal teams and client-first approach, the Client Manager supports long-term client retention and drives continued business growth.

Job Description:

Client Management & Strategic Development:

• Serve as the dedicated Client Manager for a portfolio of clients, delivering a seamless and premium
• client experience from initial engagement through to long-term partnership.
• Drive additional revenue for Clients by implementing a lean forward approach, continually looking for ways to ensure maximum value from the deal.
• To continually strive to hit dedicated KPI s for Client Relations team, increasing value and satisfaction across all deals.
• Act as a primary point of contact for a portfolio of clients, maintaining clear, proactive and tailored communication through regular emails, calls, and meetings.
• Liaise with Operations for onboarding processes, ensuring clients are seamlessly integrated &
• continually updated throughout.
• Oversee the efficient handling of client queries, collaborating with internal business units to ensure timely, accurate responses and resolution of issues.
• Collaborate with clients to understand their needs and objectives, developing and refining strategies aimed at maximising their publishing revenue.
• Proactively identify opportunities for clients to gain greater value from the services offered, leveraging available business tools and insights to assess client performance, uncover revenue, and recommend tailored strategies.
• Leverage business tools & insights to support client communication, delivering Quarterly Business Reviews for a portfolio of clients.
• Regular health-checks on client portfolio to ensure any issues our spotted & flagged accordingly.
• Serve as a trusted music publishing advisor for your portfolio of clients, offering tailored guidance on best practices, effective copyright management and income maximisation across sources.

Client Experience Enablement:

• Collaborate with internal business units (including Marketing, Copyright, Finance and Sync) to enhance client servicing, representing clients evolving needs in the development of service delivery standards and strategies.
• To be the internal advocate for a client portfolio, ensuring key revenue sources are flagged & actioned.
• Build and maintain strong internal & external relationships in order to maximise the value of the deal, ensuring client s needs are met whilst balancing positive relationships with stakeholders.
• Actively contribute to Client Services team meetings, helping to define clear actions, goals and priorities that drive impactful outcomes for managed clients and ensure a consistent, premium service delivery.
• Drive client engagement initiatives that promote education, retention, and long-term client
• partnership, collaborating with the Marketing department to deliver campaigns and events.
• Leverage knowledge and understanding of clients to identify and share with the Global Sales team any cross-sell, upsell or downsell opportunities.
• Industry Relations & Client Outreach
• Represent the company to the highest standard and its values at industry events, fostering relationships with existing and prospective clients while expanding our network of key stakeholders.

Must have Skills:

• 3+ years experience working in a client-facing role in the music industry, ideally at a music publisher
• Experience in servicing a diverse client base and managing relationships in the creative industries including high-profile or high-value clients.
• Analytical skills and strategic thinking to interpret client data and develop actionable improvements.
• Excellent organisational and time management abilities, capable of handling multiple priorities in a fast-paced environment.
• Confident in problem solving, conflict resolution, and managing client expectations with care and professionalism.
• Passionate about music, with a strong enthusiasm and commitment to supporting talent and growth
• Exceptional verbal and written communication, with the ability to convey complex information to a range of internal and external stakeholders.
• Strong interpersonal skills with a natural ability to build relationships focused on trust and transparency across diverse client types.
• A self-starting approach to problem solving & engagement.

Good to have:

• Ability to establish context in conversations & communications to drive opportunity.
• Knowledge & solid understanding of the music publishing ecosystem and, the evolving
• global landscape in music copyright.
• Demonstrable understanding of the different client profiles (songwriters, managers, labels, publishers, libraries, lawyers) and their unique needs.
• Familiarity with CRM systems (HubSpot preferred) Microsoft Office Suite and other data tools is an advantage
• Client-first mindset, with a proactive and personable approach to service delivery.
• Collaborative and team-oriented, able to liaise with both internal and external stakeholders at all levels.
• Resilient under pressure and solution-oriented, always seeking opportunities to improve service and outcomes.
• Curious and committed to continuous learning, staying informed on industry trends, technologies, and evolving client needs.
• Enjoys travelling for work when required as well as attending live music performances.

Apply : Interested applicants can email their resumes at [email protected] or reach out to us at [phone].

Qualifications

• Bachelor s degree in music, Communications, Business or a related field is preferred.