Client Implementation & Service, Associate 2

STATE STREET CORPORATION; Bengaluru; On-site; INR 650,000 - 850,000; Full time

Job summary

STATE STREET CORPORATION in Bengaluru, India, seeks a Global Custody Account Opening associate to coordinate documentation for opening international client accounts and onboard new business. The role handles account closings, renewals and amendments with sub-custodian banks, while managing client escalations and ensuring timely deliverables.

You will support coaching of staff, draft SWIFT messages, and contribute to policy updates in response to regulatory changes, maintaining strong

Qualifications

• Bachelor's degree or equivalent.
• 1-2 years’ experience with Global Custody Account Opening exposure.
• Open to work in flexible shift.

Responsibilities

• Coordinate review of documentation to open international accounts for clients.
• Open, close, renew, and amend client accounts with local sub-custodian banks.
• Manage client escalations and ensure timely processing of deliverables.
• Coach and develop staff; participate in continuous improvement initiatives.
• Draft and upload SWIFT messages as required.
• Develop, modify, maintain department policies in response to regulatory changes.

Skills

Client service coordination

Escalation management

Staff coaching

Document reading

SWIFT drafting

Education

Bachelor's degree or equivalent

Tools

SWIFT

Job description

Who we are looking for: Individuals to coordinate the review of documentation to open international accounts for clients, onboard new business into State Street, closing of accounts, amendment processing and management of the renewal process in markets where investment licenses expire and require documentation for renewal.Why this role is important to us:The team you will be joining is will be responsible for opening securities account in global markets for clients of State StreetWhat you will be responsible for:The responsibilities of this role will include, but will not be limited to:Work with client service teams and local sub custodian banks to facilitate client account openings, closings, conversions, renewals and amendment requestsResponsible for managing all client escalationsShare responsibility with manager for accurate and timely processing for deliverables and for coaching and development of staffShould be aware of Multi Currency HorizonAbility to read and understand client document.Interprets client needs and works to meet those needsContributes actively in team activities, sharing experience and ideasResolve issues and prioritize actions in the absence of the managers.Facilitates meetings with clients, sub-custodians and impacted SSB parties to ensure high levels of service are maintainedAbility to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframesAct as technical resource to Account Opening AssociatesDevelop, modify, and maintain department policies and procedures in response to regulatory changes and to ensure adequate controls are in place to mitigate riskParticipate in projects and continuous improvement initiativesUnderstand global markets account structureWork with sub custodians on closing of accountsAbility to draft and upload SWIFTsGood negotiating skills with client team & sub-custodianEducation & Preferred Qualifications:Bachelors’ degree or equivalent1-2 years’ experience with Global Custody Account Opening exposureOpen to work in flexible shiftAbout State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO Statement