Client Implementation & Service, A2

State Street; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

State Street in Bengaluru, Karnataka seeks a coordinator to review documentation for opening international accounts and onboarding new business into State Street. You will manage renewals, amendments, and expirations across markets, collaborating with client service teams and sub-custodians to ensure high service levels.

The role requires a Bachelor’s degree and 1–2 years of Global Custody Account Opening exposure, with flexibility to work shifts and strong communication skills.

Qualifications

• Bachelor's degree or equivalent.
• 1-2 years’ experience with Global Custody Account Opening exposure.
• Open to work in flexible shift.

Responsibilities

• Coordinate client account openings and closings with local sub-custodian banks.
• Manage client escalations and ensure timely processing of deliverables.
• Coach and develop staff, and contribute to department policies and continuous improvement initiatives.
• Draft and upload SWIFT messages and coordinate with sub-custodians.
• Develop understanding of global markets account structure and renewal processes.

Skills

Global Custody

Account Opening

Client Communication

Negotiation

Education

Bachelor's degree or equivalent

Tools

SWIFT

Job description

Who we are looking for:

Individuals to coordinate the review of documentation to open international accounts for clients, onboard new business into State Street, closing of accounts, amendment processing and management of the renewal process in markets where investment licenses expire and require documentation for renewal.

Why This Role Is Important To Us

The team you will be joining is will be responsible for opening securities account in global markets for clients of State Street

What You Will Be Responsible For

• Work with client service teams and local sub custodian banks to facilitate client account openings, closings, conversions, renewals and amendment requests
• Responsible for managing all client escalations
• Share responsibility with manager for accurate and timely processing for deliverables and for coaching and development of staff
• Should be aware of Multi Currency Horizon
• Ability to read and understand client document.
• Interprets client needs and works to meet those needs
• Contributes actively in team activities, sharing experience and ideas
• Resolve issues and prioritize actions in the absence of the managers.
• Facilitates meetings with clients, sub-custodians and impacted SSB parties to ensure high levels of service are maintained
• Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
• Act as technical resource to Account Opening Associates
• Develop, modify, and maintain department policies and procedures in response to regulatory changes and to ensure adequate controls are in place to mitigate risk
• Participate in projects and continuous improvement initiatives
• Understand global markets account structure
• Work with sub custodians on closing of accounts
• Ability to draft and upload SWIFTs
• Good negotiating skills with client team & sub-custodian

Education & Preferred Qualifications

• Bachelors’ degree or equivalent
• 1-2 years’ experience with Global Custody Account Opening exposure
• Open to work in flexible shift

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-797475