Client Engagement Manager

Pradeepit Global Consulting Private Limited; Bengaluru; Remote; INR 600,000 - 900,000; Full time

Job summary

PradeepIT is hiring a Client Engagement Manager in Bengaluru. The role focuses on understanding client requirements, aligning the right expertise, and ensuring smooth onboarding and execution for engagement success.

The candidate will maintain client and expert relationships, monitor progress, resolve disputes, and contribute to revenue realization while delivering high-quality profiles for enterprise clients. Remote work options are available in this role.

Qualifications

• 1–3 years of experience in client-facing roles.
• Experience with large enterprise clients preferred.
• Strong communication and negotiation skills.

Responsibilities

• Understand the client's requirement clearly and align with the right skillset.
• Ensure quality and relevance of profiles sent to the client.
• Ensure smooth engagement between client and expert during onboarding and execution.
• Engage with client and expert to track progress and collect feedback.
• Resolve disputes promptly.
• Own revenue realization with Fulfillment Team.

Skills

Strong communication

Relationship building

Negotiation

Job description

Client Engagement Manager

About the job Accelerate your career with PradeepIT PradeepIT is one of the largest, globally recognized IT Consulting firm to connect India's deeply vetted talent team to global customer. Were headquartered in Bengaluru, Silicon Valley of India. PradeepITs customers include SAP Lab, Bosch, Rolls-Royce, Daikin, Daimler and J&J and hundreds of other Fortune 500 companies and fast-growing startups. With continuous hard work and working remotely by choice, PradeepIT is certified as a Great Place to Work! Trusted by leading brands and fortune 500 companies from around the world, we have achieved: 6+ Years of Experience 580+ Open source technology Consultant 120+ SAP Consultant 40+ Salesforce Consultant 60+ Adobe Consultant 100+ Mobility Consultant 890+ Clients in APAC, EMEA & USA Our Beliefs PradeepIT believes in connecting people across the globe and provide them an opportunity work on remotely. Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.

Primary Responsibilities

• Understand the client's requirement clearly and work closely with the Acquisition Specialist in identification and alignment on the right skillset/persona of the required Expert.
• Ensure quality and relevance of the profiles sent to the client.
• Ensure smooth flow of engagement between the client and the expert throughout the Onboarding and Execution process.
• Constantly engage with the client and expert to keep a track of progress and feedback from both parties.
• Ensure quick resolution of disputes if any.
• Complete ownership of revenue realization will lie with the Fulfillment Team.
• Responsibility of growing account size and generating more requirements from the client through Cross Selling and Up Selling.
• Take ownership of receivables from the client and ensure timely payment to the Experts.
• Build and maintain healthy relationships with both Client and the Expert.
• Complete ownership of client satisfaction and happiness.
• Ensuring proactive communication and timely response.

Desired Skills

• Strong communication, relationship building and negotiation skills.
• Good problem solving skills and ability to perform under pressure.
• Experience of 1-3 years in client facing roles is a must.
• Experience of working with Large Scale Enterprise clients is preferred.
• Attention to detail and diligence to keep all the data and information organized.
• Must have a collaborative and easy going approach with teammates.

Experience Level Senior Level