Client Enablement & Onboarding

Huron Consulting; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Huron Consulting in Bengaluru, India seeks a Senior Associate to lead client enablement and onboarding initiatives within Huron Managed Services. You will support onboarding for client implementations, expansions, and transitions, coordinating across Operations, Technology, Training, and Quality to ensure readiness and a smooth go-live.

The role emphasizes maintaining documentation, metrics, and continuous improvement to enhance efficiency and client experience while safeguarding HIPAA privacy

Responsibilities

• Client Enablement & Onboarding: Support onboarding activities for assigned client implementations, expansions, and operational transitions.
• Develop and maintain project plans, timelines, milestones, and status reporting.
• Coordinate onboarding tasks across Operations, Technology, Training, Quality, Resource Management, and other stakeholders.
• Track readiness activities, risks, issues, dependencies, and action items through completion.
• Facilitate onboarding meetings, status updates, and follow-up communications.
• Support go-live planning and stabilization activities, including issue tracking and escalation management.
• Maintain onboarding documentation, playbooks, templates, and process guides.
• Assist in gathering onboarding metrics and preparing leadership reports.
• Participate in continuous improvement initiatives focused on onboarding efficiency, standardization, and client experience.
• Stakeholder Coordination: Build and maintain effective working relationships with internal and external stakeholders.
• Coordinate cross-functional deliverables to support onboarding timelines and client readiness.
• Escalate risks, delays, and barriers as appropriate to leadership.
• Support communications and change management activities throughout the onboarding lifecycle.
• Compliance & Privacy: Ensure onboarding activities align to applicable privacy and security requirements, including HIPAA and protection of PHI/PII.
• Coordinate required access provisioning and role-based access controls with Technology and Operation.

Job description

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

External Job Title: Client Enablement & Onboarding

Capability: Healthcare

Business Unit: Huron Managed Services

Level: Senior Associate

POSITION SUMMARY:

Huron helps its clients drive growth, enhance performance, and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes, and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

KEY RESPONSIBILITES:

• Client Enablement & Onboarding:
• Support onboarding activities for assigned client implementations, expansions, and operational transitions.
• Assist in developing and maintaining project plans, timelines, milestones, and status reporting.
• Coordinate onboarding tasks across Operations, Technology, Training, Quality, Resource Management, and other stakeholders.
• Track readiness activities, risks, issues, dependencies, and action items through completion.
• Facilitate onboarding meetings, status updates, and follow-up communications.
• Support go-live planning and stabilization activities, including issue tracking and escalation management.
• Maintain onboarding documentation, playbooks, templates, and process guides.
• Assist in gathering onboarding metrics and preparing leadership reports.
• Participate in continuous improvement initiatives focused on onboarding efficiency, standardization, and client experience.
• Stakeholder Coordination:
• Build and maintain effective working relationships with internal and external stakeholders.
• Coordinate cross-functional deliverables to support onboarding timelines and client readiness.
• Escalate risks, delays, and barriers as appropriate to leadership.
• Support communications and change management activities throughout the onboarding lifecycle.
• Compliance & Privacy:
• Ensure onboarding activities align to applicable privacy and security requirements, including HIPAA and protection of PHI/PII.
• Coordinate required access provisioning and role-based access controls with Technology and Operation