Client Delivery Manager

Global Data Centers Americas, Inc.; Mumbai; On-site; INR 2,200,000 - 3,400,000; Full time

Job summary

NTT Global Data Centers is seeking a Client Delivery Manager in Mumbai to coordinate non-standard data center delivery projects. You will manage feasibility, implementation options, and multi-stakeholder collaboration before and after contract sign-off.

The role requires experience in delivering managed services with SLAs and compliance, strong project management skills, and willingness to travel. Excellent English communication and MS Office proficiency are essential.

Qualifications

• University degree or equivalent qualification in business administration, engineering, computer science, or equivalent.
• Experience delivering managed services with SLAs and compliance requirements.
• Knowledge of power, cooling, security, connectivity, and IT services in data centers.
• Desirable: Prince2 or Scrum certifications.
• 2–5 years of relevant project management experience in data center environments.
• Strong analytical skills.
• Willingness to travel.
• Excellent English language skills.
• Proficiency in MS Office.

Responsibilities

• Coordinate contractual requirements and services with customer management and departments.
• Plan and implement customer projects involving all stakeholders and interfaces.
• Monitor deadlines, milestones, dependencies, risks; escalate to management as needed.
• Track risks and develop mitigation measures.
• Coordinate cross-disciplinary workshops; assist in project planning and kickoff.
• Define project workflow and process organizations; lead kickoff with departments.
• Provide PM support in sub-projects and workshops; optimize processes and tools.

Skills

Project management

MS Office

Stakeholder coordination

Contractual/compliance knowledge

Analytical skills

English proficiency

Travel readiness

Education

University degree or equivalent (business admin / engineering / computer science)

Tools

Prince2

Scrum

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

As a Client Delivery Manager, you support the company's objectives by ensuring corporate interests are safeguarded before the customer contract is signed (feasibility and implementation options) as well as organizing the implementation after the contractual agreement with the customer has been concluded. The implementation specifically relates to the contractually owed services, typically for qualified customer solutions that cannot be fulfilled through a standardized delivery process but require project coordination over various delivery units for planning (pre-sales phase) and during the actual delivery. Client Delivery Management is responsible for the planning, execution, acceptance, and follow-up of qualified, non-standardized delivery projects.

What we are looking for

Main tasks:

• Coordination of contractual requirements and the services and deliveries to be provided with customer management and the departments
• Planning and implementation of customer projects involving all necessary stakeholders and coordination of interfaces
• Monitoring deadlines, milestones, dependencies, and risks- General project reporting and timely escalation to management
• Tracking of risks and development of measures for risk mitigation
• Planning and conducting cross-disciplinary coordination, quality gates workshops, and supporting project participants to achieve project goals- Assistance in project planning (definition and coordination of project goals, resource/time/effort budgeting, planning of work packages)
• Definition of project workflow and project process organizations, planning and conducting the project kickoff with the involved departments
• Operational support in (sub-)projects by performing PM tasks (e.g. moderation of workshops)
• Continuous development of project methodology within the team and optimization of processes and tools for comprehensive project management

Requirements:

Professional skills

• University degree or equivalent qualification, preferably in business administration, engineering, computer science, or comparable professional experience
• Demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards, with contractual agreements and compliance requirements as well as monitoring contract performance
• Knowledge of power supply and cooling of data centers, Cx ing, Fit-Out, Security, Connectivity infrastructure, as well as product knowledge (racks, networking, data center and IT-related services, etc.)
• Experience and certification in common project management methods such as Prince2, Scrum are desirable
• At least 2-5 years of relevant professional experience and proven successes in project management in (national and international) data center environments
• Strong analytical skills
• Willingness to travel
• Negotiation-level proficiency in English, both written and spoken
• Ensure discretion and professional handling of highly sensitive customer information.
• Very good knowledge of handling IT devices and software systems, including very good knowledge of MS Office
• Entrepreneurial thinking and action
• Excellent organizational and project management skills.

Soft skills

• Customer Centric Mentality
• High competence in dealing with internal and external stakeholders
• Reliability, sense of responsibility, and team spirit
• Strong customer and results orientation, a self-structured working style, ability to delegate, and communicate at all matrix levels
• A high degree of independence and initiative

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.