Client Data Manager

JP Morgan Services India Pvt Ltd; Hyderabad; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

JPMorganChase in Hyderabad is seeking a Client Data Manager - Associate to help ensure client KYC records meet regulatory standards and are completed on time. You will review data collection and verification processes before final review by client-facing teams, and you will lead improvements across the onboarding workflow.

The role requires strong organizational skills, comfort with change, and proficiency with MS Office and mainframe-based systems to enhance processes and client experience

Competenze

• Proven experience in leading and coaching teams.
• Knowledge of AML/KYC and regulatory requirements.
• Strong data analysis and problem-solving abilities.
• Excellent communication and presentation skills.
• Able to manage multiple tasks in a dynamic environment.
• Familiar with banking products.

Mansioni

• Perform day to day management of a team, including coaching and providing ongoing performance feedback.
• Track performance of individual team members over time to evaluate performance, learning and capability.
• Effectively address any service issues that might be escalated by either internal or external customers.
• Take action independently and move forward without clear instruction or close supervision.
• Make decisions that are effective and well-grounded based on data, insight, and experience.
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices.
• Organize workflow and distribute work appropriately.
• Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement.

Conoscenze

Leadership & coaching

Data analysis

Change management

AML/KYC knowledge

Communication

Adaptability

Strumenti

Mainframe

MS Office

Descrizione del lavoro

Client Data Manager - Associate

This role plays a key part in collaborating with various internal teams to ensure all client KYC records adhere to regulatory standards; ensuring the high-quality and timely completion of all client-level due diligence. Responsible for reviewing the data collection and verification processes to ensure all KYC records are accurate and complete before the final review by the client-facing team. As a Client Data Manager II within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience.

Job responsibilities

• Perform day to day management of a team, including coaching and providing ongoing performance feedback.
• Track performance of individual team members over time to evaluate performance, learning and capability.
• Effectively address any service issues that might be escalated by either internal or external customers.
• Take action independently and move forward without clear instruction or close supervision.
• Make decisions that are effective and well-grounded based on data, insight, and experience.
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices.
• Organize workflow and distribute work appropriately.
• Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement.

Required qualifications, capabilities, and skills

• Demonstrated ability to develop, manage, coach, and motivate teams.
• Must be flexible and adaptable to manage interim projects and processes based on the business requirements.
• Knowledge of banking products.
• Proven leader of process and organizational change.
• Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing.
• Strong communication and presentation skills.
• Ability to cope with change; comfort with ambiguity.

Preferred qualifications, capabilities, and skills

• Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage.
• Competent in mainframe and PC based systems, with a strong proficiency in MS Office.
• Previous people manager experience of high performing team.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level Mid Level