Claim Intake Specialist - PUNE

Davies; Mumbai; On-site; INR 420,000 - 540,000; Full time

Job summary

Davies in Pune seeks a dedicated Claim Intake Specialist to support the claims team with accurate data entry and thorough policy verification. The role focuses on entering new claims, setting up files, and ensuring complete information for efficient handling.

You will verify coverage, prepare initial acknowledgement letters, and communicate with internal staff to maintain smooth workflows in a fast-paced environment.

Qualifications

• Experience with data entry and document management.
• Ability to interpret policy information and claim documents.
• Proficiency with claims management systems or software.
• Strong organizational skills and attention to detail.

Responsibilities

• New Claim Intake & Data Entry: Enter all new claims into the claims management system accurately.
• Coverage & Policy Verification: Review policy information to ensure proper claim setup and verify coverage.
• Claim File Preparation: Prepare new loss files with complete and accurate data.
• Communication & Coordination: Coordinate with internal staff via email, phone, and Teams to support workflow.

Skills

Attention to detail

Communication skills

Customer service

Multitasking

Data entry

Tools

Claims management software

Job description

Claim Intake Specialist - PUNEDepartment: Administration

Employment Type: Permanent - Full Time

Location: Pune

The Claim Intake Specialist is responsible for accurately processing new claim submissions, verifying essential policy and coverage information, and supporting the claims department through timely and organized administrative work. This role requires strong attention to detail, effective communication skills, and the ability to efficiently manage a high volume of administrative work. This role ensures that all new losses are entered correctly into the claims management system and that claim files are prepared with complete, accurate information to enable efficient claims handling.

Key Responsibilities

• 1. New Claim Intake & Data Entry
  • Accurately enter all new claims received via email into the claims management system.
  • Monitor the company inbox to ensure all incoming claims are promptly reviewed and processed.
  • Set up new claim files with complete and accurate data, ensuring all required fields are updated.
• 2. Coverage & Policy Verification
  • Review and interpret claim correspondence and relevant policy information to ensure proper claim setup.
  • Research and verify coverage using various claim systems and policy feeds.
• 3. Claim File Preparation
  • Receive and review new loss information to confirm completeness and accuracy.
  • Generate and prepare initial acknowledgement letters for insureds and claimants.
• 4. Communication & CoordinationCommunicate effectively with internal administrative staff via email, phone, and Microsoft Teams to support workflow efficiency and timely followup.

Skills, Knowledge & Expertise

• Strong attention to detail and accuracy in data entry.
• Ability to interpret written correspondence and policy information.
• Proficiency with claims management systems and related platforms.
• Effective communication and organizational skills.
• Strong customer service orientation and problemsolving ability.
• Ability to manage multiple tasks in a fastpaced environment. .