City Supply Head

Swiggy; Lucknow; In loco; INR 2.500.000 - 4.000.000; Tempo pieno

Descrizione del lavoro

Swiggy in Lucknow seeks a City Head to lead the city’s Business, Supply and Operations, delivering best-in-class on-demand food delivery and strong revenue growth with P&L ownership.

You will steer sales to win new accounts and strengthen existing partnerships, while coordinating operations to ensure top-notch customer experience. This role requires leadership, strategic thinking, and deep regional market insight.

Competenze

• Experience in Sales/Marketing or Operations with leadership.
• Ability to create and execute a regional sales/marketing plan.
• Strategic thinking to anticipate macro factors and plan proactively.

Mansioni

• Lead the city team across Business, Supply & Operations to run the on-demand food delivery service.
• Drive city revenues with P&L ownership and stakeholder coordination.
• Lead Sales to acquire new accounts and manage relationships with existing partners.
• Set roadmaps for new account acquisition and ensure execution.
• Strategize and implement city initiatives from operations to activations.
• Be the face of Swiggy in the community and maintain partner relations.
• Oversee Operations to ensure best-in-class customer experience with end-to-end accountability.
• Manage administration, performance reporting and process improvements.
• Hire, train and set targets for city team members; align central stakeholders for city projects.

Conoscenze

Leadership

Sales strategy

Operations management

Team management

Negotiation

Communication

Formazione

Graduate or postgraduate degree

Strumenti

MS Excel

PowerPoint

Descrizione del lavoro

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Job Description

Job Description:-

• Leading a young and ambitious city team in running the best on-demand food delivery service while
• The City Head will lead the 3 key functions in the Swiggy ecosystem- Business, Supply & Operations to
• Responsible for sustaining and growing the city's revenues with P&L responsibilities.
• Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby
• Laying down the roadmap for new account acquisition for the city and ensuring its execution.
• Strategizing and executing all account related initiatives from operational troubleshooting to activations.
• Maintaining a strong relationship with partners and being the face of Swiggy in that community.
• Leading the Operations team in delivering the best Customer experience while having a 360-degree view
• Managing the administration function, operational performance reporting, streamlining processes and
• Responsible for managing the City team from hiring and training new recruits to assigning targets and
• Stakeholder management for internal central stakeholders, where the prime responsibility is to influence

constantly raising standards.

drive sustainable growth and incremental Market share via problem solving for existing gaps and devise

out of the box ideas to cement Swiggy’s position both in more matured and fast growing markets

ensuring a healthy mix of partners.

from Customer Care to Delivery Executive Safety to Optimal utilization of resources.

systems wherever possible.

formulating incentive plans as well as career planning for each member of the team

& align central stakeholders for driving city projects efficiently and effectively and resolve any roadblocks.

Desired Skills

Relevant work experience in Sales and Marketing or Operations with a penchant for Leadership.

A competent decision-maker with the ability to create and execute a strategic sales and marketing plan

for the region.

A visionary who can foresee the Macro factors affecting the business and strategize pre-emptively.

Qualifications

Graduate/postgraduate from premium institute, with proven negotiation skills and effective communication skills (Verbal skills: English and Hindi/Local Language)

Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally.

High ethical standards.

Required Skills: Microsoft Office especially Excel & PowerPoint

Additional Information

Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.