City Supply Head

Swiggy; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Swiggy in Bengaluru seeks a City Head to lead a dynamic city team across Sales, Marketing and Operations, driving sustainable growth and market share. You will manage accounts, build partnerships, and execute city initiatives with a strong emphasis on customer experience and efficiency.

The role demands strategic thinking, strong leadership, and a track record of delivering results in a fast-paced environment.

Qualifications

• Experience in Sales and Marketing or Operations with leadership exposure.
• Ability to design and execute a regional sales and marketing plan.
• Excellent negotiation and communication skills in English and local language.

Responsibilities

• Lead the city team in Sales, Supply & Operations to grow market share.
• Manage P&L and drive city revenues with responsible account management.
• Build new accounts, nurture relationships, and drive activations.
• Own the city roadmap, procure incentives, and plan career progression.
• Stakeholder management with central teams to enable city projects.

Skills

Sales & Marketing

Operations

Leadership

Negotiation

Communication

Microsoft Office

Education

Graduate/PG from premium institute

Tools

MS Excel

PowerPoint

Job description

Way of working

- In Office/Field - Employees will work 5 days from office

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Job Description

• Leading a young and ambitious city team in running the best on-demand food delivery service while constantly raising standards.
• The City Head will lead the 3 key functions in the Swiggy ecosystem- Business, Supply & Operations to drive sustainable growth and incremental Market share via problem solving for existing gaps and devise out of the box ideas to cement Swiggy’s position both in more matured and fast growing markets
• Responsible for sustaining and growing the city's revenues with P&L responsibilities.
• Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
• Laying down the roadmap for new account acquisition for the city and ensuring its execution.
• Strategizing and executing all account related initiatives from operational troubleshooting to activations.
• Maintaining a strong relationship with partners and being the face of Swiggy in that community.
• Leading the Operations team in delivering the best Customer experience while having a 360-degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
• Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible.
• Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
• Stakeholder management for internal central stakeholders, where the prime responsibility is to influence & align central stakeholders for driving city projects efficiently and effectively and resolve any roadblocks.

Desired Skills

• Relevant work experience in Sales and Marketing or Operations with a penchant for Leadership.
• A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
• A visionary who can foresee the Macro factors affecting the business and strategize pre-emptively.
• Graduate/postgraduate from premium institute, with proven negotiation skills and effective communication skills (Verbal skills: English and Hindi/Local Language)
• Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally.
• High ethical standards.
• Required Skills: Microsoft Office especially Excel & PowerPoint

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law