Citrix Engineer

ICON plc; Chennai; On-site; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Annual leave entitlements

Health insurance

Retirement planning offerings

Global Employee Assistance Programme

Life assurance

Childcare vouchers

Job summary

ICON Chennai is seeking an Operations Engineer III (Citrix) to join our Chennai operations team. You will administer and support the enterprise Citrix environment, ensuring high availability across Delivery Controllers, StoreFront, Director, and related components.

The role emphasizes patching, lifecycle management, incident and RCA for complex Citrix issues, and collaboration with EUS and other support teams to maintain platform performance and security.

Qualifications

• 3-5 years Citrix administration experience.
• Citrix Virtual Apps and Desktops.
• StoreFront.
• Director.
• Delivery Controllers.
• Machine Catalogues.
• Delivery Groups.
• MCS.
• Citrix Policies.
• Windows Server administration.
• Active Directory.
• Group Policy.
• PowerShell.
• Patching and vulnerability remediation.
• Troubleshooting enterprise Citrix environments.

Responsibilities

• Administer and support the enterprise Citrix environment.
• Citrix server patching and lifecycle management.
• Incident, problem and escalation management.
• Root Cause Analysis for complex Citrix issues.
• Management of Citrix-related MDP and MyDesk services.
• Resolution of issues escalated from EUS and other support teams.
• Performance optimisation and platform stability.
• Technical documentation and operational improvements.
• Participation in change implementation and maintenance activities.

Skills

Citrix administration

Windows Server administration

PowerShell

Active Directory

Group Policy

Tools

FSLogix

NetScaler

Certificate Management

Job description

Operations Engineer III ( Citrix) - Chennai

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As an Operations Engineer III at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.

Infrastructure Components Under Support

• Citrix Delivery Controllers
• Citrix StoreFront
• Citrix Director
• Citrix Licensing
• Citrix Gateway / NetScaler
• Citrix VDA
• Machine Catalogues
• Delivery Groups
• MCS
• Citrix Policies
• Citrix Printing
• Citrix Profile Management

Core Responsibilities

• Administration and support of the enterprise Citrix environment
• Citrix server patching and lifecycle management
• Incident, problem and escalation management
• Root Cause Analysis for complex Citrix issues
• Management of Citrix-related MDP and MyDesk services
• Resolution of issues escalated from EUS and other support teams
• Performance optimisation and platform stability
• Technical documentation and operational improvements
• Participation in change implementation and maintenance activities

Technical Requirements

Must Have

• 3-5 years Citrix administration experience
• Citrix Virtual Apps and Desktops
• StoreFront
• Director
• Delivery Controllers
• Machine Catalogues
• Delivery Groups
• MCS
• Citrix Policies
• Windows Server administration
• Active Directory
• Group Policy
• PowerShell
• Patching and vulnerability remediation
• Troubleshooting enterprise Citrix environments

Nice To Have

• FSLogix
• NetScaler
• Certificate Management
• Automation

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here