Citrix/AVD Engineer

Jobtailor; Kondapur; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor is hiring for an engineer to provide operational support for Citrix Virtual Apps and Desktops and Azure Virtual Desktop in a managed services setting. You will optimize Nerdio Manager, configure Citrix Director/Studio, and manage Citrix Gateway, with a focus on automation via IaC tools.

You will monitor performance, enforce security baselines, and maintain runbooks while collaborating with architects and clients to meet SLAs.

Qualifications

• 2–5 years of experience in supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment.
• Hands-on experience with Citrix Studio, Director, NetScaler, Policy, Machine Catalogs and Delivery Groups.
• Experience with Nerdio Manager for Enterprise preferred.
• IaC tools such as Terraform, Ansible, Packer or PowerShell scripting.
• Experience with Azure Resource Manager and virtual networking in Azure.
• Endpoint management and thin client configurations (Stratodesk/IGEL/Unicon).
• Strong knowledge of GPO, Active Directory, DNS and Windows internals.
• Exposure to ITSM ticketing tools (ServiceNow, Remedy, etc.).
• Ability to troubleshoot complex issues and communicate clearly with customers.
• Certifications AZ-104, AZ-140 or Citrix CCA-V; Citrix Cloud and hybrid configurations.
• Understanding of Zero Trust and modern endpoint security integrations.
• Experience automating admin tasks via Nerdio Runbooks or similar.

Responsibilities

• Provide operational support for Citrix and AVD environments with daily health checks and incident remediation.
• Administer and optimize Nerdio Manager for Enterprise and Citrix Director/Studio configurations.
• Manage Citrix Virtual Apps and Desktops, Citrix Gateway and endpoint management integrations.
• Implement IaC driven automation for environment provisioning and changes.
• Monitor performance, availability and security posture across environments.
• Deploy group policies, security baselines, and compliance configurations.
• Develop and maintain runbooks and support playbooks for operations.
• Collaborate with architects and clients to ensure platform integrity and SLA alignment.
• Participate in DR planning, testing, and execution for hosted EUC environments.
• Serve as escalation point for L1/L2 support and mentor junior engineers.

Skills

Citrix Virtual Apps And Desktops

Azure Virtual Desktop

IaC Automation

Nerdio Manager

Microsoft Certifications

Communication

Mentoring

Tools

Terraform

Ansible

Packer

PowerShell scripting

Azure Resource Manager

Active Directory

GPO

ITSM Tools

Nerdio Runbooks

Job description

• Provide operational support for managed Citrix and AVD environments, including daily health checks, patching, upgrades, and incident remediation
• Administer and optimize Nerdio Manager for Enterprise and Citrix Director/Studio configurations
• Manage Citrix Virtual Apps and Desktops, Citrix Gateway (NetScaler), and endpoint management integrations
• Implement solutions leveraging existing Infrastructure as Code (IaC) for environment automation (Terraform, Ansible, Packer, or Nerdio automation scripting)
• Monitor, analyze, and improve system performance, availability, and security posture across environments
• Deploy and enforce group policies, security baselines, and compliance configurations
• Develop and maintain standardized operational documentation, runbooks, and support playbooks
• Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs
• Participate in DR planning, testing, and execution for hosted EUC environments
• Respond to escalated tickets and serve as a technical escalation point for L1/L2 support teams
• Provide mentoring and knowledge transfer to junior engineers and technicians

Requirements

• 2–5 years of experience in supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment
• Hands-on experience with:
• Citrix Suite: Studio, Director, NetScaler (Gateway), Citrix Policy, Machine Catalogs, Delivery Groups
• Azure Virtual Desktop (AVD) deployments and management
• Nerdio Manager for Enterprise (preferred)
• Understanding of how to use existing IaC tools such as Terraform, Ansible, Packer, or PowerShell scripting
• Experience with Azure Resource Manager (ARM) and virtual networking in Microsoft Azure
• Familiarity with endpoint management and thin client configurations (e.g., Stratodesk, IGEL, Unicon)
• Solid understanding of Group Policy Objects (GPO), Active Directory, DNS, and Windows desktop/server internals
• Exposure to ITSM ticketing tools (ServiceNow, Remedy, etc.)
• Ability to troubleshoot complex issues independently and communicate clearly with customers
• Experience with Imprivata support and implementation, including integration with virtual desktops and authentication workflows is a plus
• Microsoft certifications (AZ-104, AZ-140, or Citrix Certified Associate – Virtualization)
• Experience with Citrix Cloud services and hybrid configurations
• Understanding of Zero Trust, conditional access, and modern endpoint security integrations
• Experience automating repetitive admin tasks or builds via Nerdio Runbooks or similar tools.

Demonstrates expertise in managing Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and operational support for virtual environments. Proficient in automation using Infrastructure as Code tools and ensuring compliance and security across managed services.

Highest-signal resume keywords

• Citrix Virtual Apps And Desktops Management
• Azure Virtual Desktop Deployment
• Infrastructure As Code (IaC) Automation
• Nerdio Manager For Enterprise
• Microsoft Certifications (AZ-104, AZ-140)

ATS Optimization Keywords

Hard Skills

• Citrix Suite (Studio, Director, NetScaler)
• Terraform
• Ansible
• Packer
• Azure Resource Manager (ARM)
• Group Policy Objects (GPO)
• Active Directory
• Windows Desktop/Server Internals
• Endpoint Management
• ITSM Ticketing Tools

Soft Skills

• Problem Solving
• Clear Communication
• Mentoring

Certifications & Qualifications

• Microsoft AZ-104
• Microsoft AZ-140
• Citrix Certified Associate – Virtualization

Industry Keywords

• Zero Trust
• Conditional Access
• Modern Endpoint Security
• Disaster Recovery Planning
• Compliance Configurations

Tools & Technologies

• Nerdio Automation Scripting
• ServiceNow
• Remedy
• Stratodesk
• IGEL
• Unicon