Citrix/AVD Engineer

Coretek; Kondapur; Hybrid; INR 700,000 - 1,200,000; Full time

Job summary

Coretek is seeking an EUC Support Engineer to ensure secure, high-performance virtual desktop experiences for enterprise clients. You will work with Citrix VAD and Azure Virtual Desktop, leveraging Nerdio and IaC automation to improve reliability and security.

The role blends project work with managed services, incident response, and platform health initiatives, with opportunities to grow into automation leadership. 2–5 years of relevant experience is preferred.

Qualifications

• 2–5 years of experience in supporting Citrix VAD or Azure Virtual Desktop in a managed services or enterprise environment.
• Hands-on experience with Citrix Studio/Director/NetScaler and gateway configurations.
• Experience with Nerdio Manager for Enterprise (preferred).
• Understanding of IaC tools such as Terraform, Ansible, or Packer.
• Familiarity with Azure Resource Manager and virtual networking in Azure.
• Exposure to ITSM ticketing tools (ServiceNow, Remedy, etc.).

Responsibilities

• Provide operational support for Citrix and AVD environments, including health checks and incident remediation.
• Administer and optimize Nerdio Manager and Citrix Director/Studio configurations.
• Manage Citrix Virtual Apps and Desktops, Gateway, and endpoint integrations.
• Implement IaC-driven automation for environment provisioning and updates.
• Collaborate with architects and clients to ensure SLA alignment and security posture.

Skills

Azure Virtual Desktop

Citrix VAD expertise

Nerdio automation

IaC automation

Troubleshooting

Tools

Terraform

Ansible

Packer

NerdioManager

Citrix Studio

Citrix Director

NetScaler

PowerShell

Job description

At Coretek, we transform how organizations empower their workforce through secure, scalable, and modern digital workspaces.As a Coretek EUC Support Engineer, you will be a key member of our team, providing expert support for our enterprise managed services clients. In this role,you’llensure seamless, secure, and high-performance virtual desktop experiences while occasionally contributing to project delivery initiatives. Your work willleverageleading technologies such as Microsoft Azure Virtual Desktop (AVD),Nerdio, and Citrix to help clients maximize the value of their end-user computing environments.

Youwill help Coretek clients succeed by combining deep technicalexpertisewith a commitment to service excellence. Leveraging modern tools and practices—includingInfrastructure as Code (IaC)and automation—you’llensure our clients' environmentsremainreliable, secure, and aligned with industry best practices. This role offers an exciting opportunity to work in acloud-first, customer-obsessed environmentwhere innovation, accountability, and impact drive everything we do.

This role blends project-based work with operations and managed services engineering, supporting both daily incidents and long-term platform health, governance, and continuous improvement.

• Provide operational support for managed Citrix and AVD environments, including daily health checks, patching, upgrades, and incident remediation

• Administer andoptimizeNerdioManager for Enterprise and Citrix Director/Studio configurations

• Manage Citrix Virtual Apps and Desktops, Citrix Gateway (NetScaler), and endpoint management integrations

• ImplementsolutionsleveragingexistingInfrastructure as Code (IaC) for environment automation (Terraform, Ansible, Packer, orNerdioautomation scripting)

• Monitor, analyze, and improve system performance, availability, and security posture across environments

• Deploy and enforce group policies, security baselines, and compliance configurations

• Develop andmaintainstandardized operational documentation, runbooks, and support playbooks

• Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs

• Participate in DR planning, testing, and execution for hosted EUC environments

• Respond to escalated tickets and serve as a technical escalation point for L1/L2 support teams

• Provide mentoring and knowledge transfer to junior engineers and technicians

Requirements

• 2–5 years of experience in supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment

• Hands-on experience with:

1. Citrix Suite: Studio, Director, NetScaler (Gateway), Citrix Policy, Machine Catalogs, Delivery Groups

1. Azure Virtual Desktop (AVD)deployments and management

1. NerdioManager for Enterprise(preferred)

• Understanding of how to useexistingIaCtools such asTerraform, Ansible, Packer, or PowerShell scripting

• Experience withAzure Resource Manager (ARM)and virtual networking in Microsoft Azure

• Familiarity with endpoint management and thin client configurations (e.g.,Stratodesk, IGEL,Unicon)

• Solid understanding of Group Policy Objects (GPO), Active Directory,DNS,and Windows desktop/server internals

• Exposure to ITSM ticketing tools (ServiceNow, Remedy, etc.)

• Ability to troubleshoot complex issues independently and communicate clearly with customers

• Experience withImprivata support and implementation, including integration with virtual desktops and authentication workflows is a plus

Preferred Skills:

• Microsoft certifications (AZ-104, AZ-140, or Citrix Certified Associate – Virtualization)

• Experience with Citrix Cloud services and hybrid configurations

• Understanding of Zero Trust, conditional access, and modern endpoint security integrations

• Experience automating repetitive admin tasks or builds viaNerdioRunbooks or similar tools

What We Offer:

• Collaborative, cloud-native engineering environment

• Exposure tocutting-edgeEUC and automation technologies

• Opportunities for growth into architecture or automation leadership