Circle Account Manager

Altius; Jaipur; Presencial; INR 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Altius is seeking an experienced professional in Jaipur to drive business management and growth within the defined circle. You will own end-to-end collections, track aging and DSOs, and build strong relationships with circle-level stakeholders to ensure timely dues collection.

The role requires coordinating with internal teams to reconcile payments and resolve billing disputes promptly. Ideal candidates have 5+ years in sales/collections, an MBA or relevant degree, and proven track record in

Formación

• MBA preferred; graduate with B.Com. is acceptable.
• Experience in sales/collections in telecom or similar domain.
• Minimum 5 years in a sales/collections role.

Responsabilidades

• Own 100% collections as per monthly target.
• Monitor DSO and aging of receivables.
• Flag issues impacting timely collections and escalate as needed.
• Onboard internal customers for timely collections support.
• Adhere to the Collection Process and Escalation Matrix.

Conocimientos

Circle collections

Sales target

Customer engagement

Stakeholder management

Internal coordination

Educación

MBA (preferred)

B.Com. or Graduate

Herramientas

MS Office

Descripción del empleo

The role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.

The incumbent will be broadly responsible for the following:

• Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.
• Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.
• Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and
• comprehensive collection of dues
• Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carry out timely resolution of collections related issues (through credit / debit notes, where required).

Job Responsibilities:

Collections

• Ownership of 100% collection as per Monthly Target
• DSO and Aging of outstanding
• Red flag any issue anticipated to have adverse impact on timely collection of dues.
• Internal customer on boarding for the support required in terms of timely collections.
• Adherence to Collection Process and Escalation Matrix.

Customer Engagement and Sales Funnel Generation

• Circle account management for MNO and ISP at N-1 level
• ZBM relationship management / BSNL SSA level mapping
• Driving Customer satisfaction across MNO team
• Sales and Revenue target achievement for Anchor/ Colo for the respective account
• Internal reporting – Account Wise
• Validation of customer inputs in SR, SO, RFAI for ER
• Reconciliation with customer and coordination with ER
• Accurate reporting of Outstanding & Billing Disputes
• Mitigation & Resolution of billing disputes in a timely manner

Engagement with Circle Level Client Stakeholders

• Strong Customer Relationship & Business Engagements.
• Daily / Weekly interactions with Operator execution teams at Circles.
• Drive C-SAT process at circles and own continuous improvement plan internally & externally.
• Manage issues raised by OPCOs that impact New Business & Collections
• Create Customer delight across the spectrum of external stakeholders

Accurate Market Intelligence & Timely Information Sharing

• Monthly Market Share Analysis & Reporting
• Order Win / Loss Analysis
• Engagement with the Operator teams for emerging requirements and business trends

• Degree: MBA (preferred) / Graduate (B. Com. preferred)
• Full time degree from a recognized institute

Required work experience

• Industry: Telecommunications
• Role: Collections / Sales
• Years of experience: Minimum 5 years of experience in a sales / collections role