CIDM Specialist

Amerisource Bergen; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Amerisource Bergen is seeking a detail-oriented professional to manage account setup and ongoing maintenance for AB/Cencora customers in a fast-paced environment. You will oversee product access, pricing, contracts, and customer eligibility, interfacing with delivery, programs, and finance teams.

Compliance with regulatory licensing and data integrity across systems is essential, with daily audits and reports to track pricing and ownership.

Qualifications

• Bachelor's degree or equivalent in business/related field.
• Minimum 3 years related experience; 2+ years with Cencora/like company in customer service or admin.
• SAP experience required; CRM experience preferred.

Responsibilities

• Manage account setup and ongoing maintenance for AB/Cencora customers.
• Handle product access and eligibility for AB/Cencora customers.
• Coordinate with multiple departments on delivery, programs, contracts, and pricing.
• Ensure regulatory compliance for customer and facility licensing (DEA, state boards).
• Maintain customer master data, pricing, contracts, routing, and program compliance.
• Audit customer profile information and generate reports on pricing, substitutions, and ownership.
• Conduct daily data maintenance and troubleshooting across systems.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Effective communication

Analytical skills

Microsoft productivity tools

Independent work

Education

Bachelor's degree

Experience in customer service/administrative roles

Tools

SAP

ERP Systems

Salesforce or CRM systems

Job description

Job Details

• Job Description
• Job Type: Full time

Primary Duties and Responsibilities

• Responsible for account setup and ongoing maintenance activity for AB/Cencora customers.
• Responsible for managing product access and eligibility for AB/Cencora customers
• Interacts with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, CSMP, and corporate departments.
• Supports the efforts for collecting, validating, and proactive licensure renewals ensuring regulatory compliance for customer and facility licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device.
• Assists with Total Issue Resolution for issues that involve customer master settings and maintenance. This includes pricing, substitution, invoicing, customer eligibility, and price stickers.
• Responsible for following approval process for business-critical fields such as COGs.
• Has complete ownership of the customer file and all components such as contracts/PVAs, routing, program compliance, pricing, substitution setups, etc.
• Ensures data integrity of customer setup, pricing, contract information
• Implements and runs the audit processes for customer profile information; generates and analyzes reports for all key customer fields such as substitution programs, pricing fields, chain id, owner id, business types and parent/child relationship.
• Conducts daily maintenance and troubleshooting to maintain data accuracy in various systems.
• Creates and produces reconciliation and auditing report.
• Utilizes CRM system to track maintenance and new account requests.
• Other duties and responsibilities as assigned
• Additional Job Description

Minimum Skills, Knowledge, Ability Requirements

• Strong interpersonal skills, organizational skills and attention to detail.
• Ability to communicate effectively both orally and in writing.
• Good analytical skills.
• Working knowledge of standard Microsoft productivity tools
• Demonstrated history of operating in a professional manner with customers or other associates.
• Excellent analytical skills relative to data analysis and data auditing
• Excellent customer service skills, proven track record of detail-oriented problem solving, trouble shooting, and follow up
• Demonstrated ability to work independently
• Preferred knowledge of drug distribution industry or the Cencora organization.
• Experience using ERP Systems and Salesforce or other CRM systems

Experience and Education Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year Bachelor's degree or equivalent work experience.
• Normally requires a minimum of three (3) years related and progressively responsible experience; minimum two (2) years experience with Cencora or like company in customer service, customer maintenance, or administrative position.
• SAP experience required.
• Bachelor's degree in business administration, operations management, healthcare administration, or a related field required. Less than 2 years of experience in customer service operations, contact center coordination, workforce coordination, or related operational support roles with demonstrated agent coordination, scheduling, or administrative functions required. Certification in customer relationship management, customer experience, project management, or service management preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.