Chief Risk Officer

Kotak Mahindra Bank; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Technical Program/Delivery Lead to drive a ServiceNow GRC dashboard project from scope to go-live. You will coordinate risk, compliance, IT and data teams, shaping the operating model and executive reporting for governance reviews.

The role requires deep program management, ServiceNow IRM/GRC expertise and strong stakeholder communication at senior levels to ensure timely delivery and regulatory alignment.

Qualifications

• Deep program management capability across planning, RAID, governance and exec comms.
• Strong understanding of ServiceNow with IRM/GRC modules and dashboards.
• Experience in risk governance, controls, audits and regulatory reporting in banking.
• Ability to manage complex enterprise integrations, data mapping and multi-vendor delivery.
• Working with senior executives and control function leaders to set priorities and delivery outcomes.

Responsibilities

• Lead end-to-end ServiceNow GRC dashboard implementation: scope, roadmap, milestones, RAID and reporting.
• Define target operating model and dashboard outcomes with risk, compliance, IT and data teams.
• Translate business needs into functional specs, backlog and implementation plans.
• Oversee architecture, security, resilience and maintainability of the platform.
• Manage data sourcing, quality controls, reconciliations and master data alignment.

Skills

Program management

Stakeholder management

ServiceNow

GRC/IRM

Agile/Hybrid

Executive communication

Education

Bachelor's in Engineering/CS/IT

MBA/MCA preferred

Tools

ServiceNow platform

Data mapping tools

Reporting tools

Job description

Requirement

• Lead the end-to-end implementation program for the GRC dashboard on ServiceNow, including scope definition, delivery roadmap, milestones, RAID management and executive reporting.

• Partner with the Chief Risk Officers office, Risk, Compliance, Internal Audit, Information Security, Technology, Data and Operations teams to define the target operating model and dashboard outcomes.

• Translate business needs into a structured product backlog, functional specifications and implementation plans covering risk registers, controls, issues, KRIs/KPIs, policy exceptions, loss events, audit findings and regulatory action tracking.

• Drive solution architecture and platform design in collaboration with enterprise architects and ServiceNow specialists, ensuring scalability, security, resilience and maintainability.

• Oversee integration of ServiceNow with upstream and downstream systems, including data sourcing, data quality controls, reconciliation rules, API/interface design and master data alignment.

• Establish program governance with clear decision forums, status cadence, change control, dependency management and vendor governance across internal teams and implementation partners.

• Define and monitor delivery metrics, success criteria and acceptance parameters for dashboards, workflows, notifications, role-based access and management reporting.

• Ensure compliance with internal technology standards, information security requirements, audit expectations, data privacy obligations and regulatory expectations applicable to a bank.

• Lead SIT, UAT, performance testing, defect triage, release readiness and production cutover planning, along with hypercare and stabilization support.

• Drive stakeholder communication, training, change management and executive adoption to ensure the dashboard is effectively embedded into risk governance and management review forums.

• Manage budget, resource planning and vendor delivery, with clear accountability for quality, timelines, risks, escalations and benefits realization.

• Mentor cross-functional teams and create strong working alignment between business, product, engineering, platform and support teams.

Experience

• 8–10 years of overall experience in technology delivery, enterprise platforms, risk technology or regulatory/compliance transformation programs within banking or financial services.

• Minimum 4–6 years of experience leading large cross-functional programs as a Technical Program Manager / Program Delivery Lead / Product Delivery Lead.

• Demonstrated experience in implementing ServiceNow-based solutions, preferably in GRC / IRM / risk, compliance, policy, audit, issue management or integrated reporting use cases.

• Strong exposure to banking risk and control domains such as operational risk, compliance risk, policy governance, audit tracking, incident management, control testing, issue remediation and management reporting.

• Hands-on experience managing complex enterprise integrations, reporting solutions, data mapping, workflow orchestration, release management and multi-vendor delivery environments.

• Experience working with senior executives and control function leaders, with the ability to communicate clearly on priorities, risks, design trade-offs and delivery outcomes.

• Proven track record of driving large programs from initiation to go-live, including governance setup, planning, execution, testing, adoption and transition to BAU support.

• Experience with Agile/Hybrid delivery models, backlog prioritization, sprint governance and executive steering committee updates.

Skill & Education Required

• Deep program management capability covering planning, dependency management, RAID controls, stakeholder management, budgeting, governance and executive communication.

• Strong understanding of ServiceNow platform capabilities, with practical knowledge of IRM/GRC modules, dashboards, workflows, access controls, integrations and platform governance.

• Good understanding of enterprise risk management, governance frameworks, control libraries, issue management, KRI/KPI design and compliance reporting in a banking environment.

• Excellent analytical and problem-solving skills with the ability to convert business objectives into data-led dashboards and actionable management insights.

• Strong knowledge of data integration concepts, APIs, reporting/visualization principles, data quality controls and reconciliation approaches for management reporting.

• Working knowledge of SDLC, release governance, testing strategies, information security, auditability, resilience and support models for enterprise platforms.

• Strong communication and influencing skills; able to work effectively with senior business leaders, architects, developers, product owners, operations teams and external vendors.

• Ability to manage ambiguity, drive consensus and deliver outcomes in high-governance, highly regulated environments.

• Preferred certifications: ServiceNow CIS/CSA (or relevant ServiceNow certification), PMP / PRINCE2 / Scrum certification, and any certification in risk/compliance/audit domains will be an added advantage.

• Education: Bachelor’s degree in Engineering, Computer Science, Information Technology or related discipline is required. A master’s degree (MBA / MCA / M.Tech or equivalent) is preferred.