Chief of Operations

Rippleworks; India; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Adalat AI seeks a Chief of Operations (COO) to lead and scale its court deployment, support, and training operations across India. This leadership role focuses on hiring, supervising, and managing an on-ground operations team working directly with courts, judges, court staff, and judicial registries to ensure seamless technology adoption.

The COO will develop and oversee a structured operational framework for training, onboarding, and real-time feedback collection from courts, driving scalable

Qualifications

• 7+ years of experience in operations management, strategy execution, or government project implementation.

Responsibilities

• Hire and supervise a national court operations team.
• Design and oversee training workshops for judges and court staff.
• Develop and oversee a national implementation roadmap for scaling AI solutions across courts.
• Manage onboarding, troubleshooting, and feedback loops with courts and judicial users.
• Collaborate with product and engineering teams to align court needs with updates.

Job description

Adalat AI is seeking a Chief of Operations (COO) to lead and scale its court deployment, support,and training operations as we expand its AI-driven solutions across India's judicial system. This is a key leadership role focused on hiring, supervising, and managing an on-ground operations team responsible for working directly with courts, judges, court staff, and judicial registries to ensure seamless technology adoption.

The COO will be responsible for developing and overseeing a structured operational framework for training, onboarding, technical troubleshooting, and continuous feedback collection from courts.The ideal candidate is a strong executor and team builder who can drive complex implementation at scale while ensuring Adalat AIs mission of timely justice through technology translates into real-world impact.

Key Responsibilities

• Hiring & Supervising a National Court Operations Team
  • Build and manage an operations team responsible for working with courts, judges, andcourt staff on technology adoption.
  • Hire and oversee a ground force responsible for training and onboarding judges and courts on Adalat AIs tools.
  • Work with court registries to recruit, train, and supervise local tech representatives for deployment in remote courts.
  • Implement structured performance management and reporting systems for field teams.
• Develop and oversee a national implementation roadmap for scaling AI solutions across courts.
• Ensure seamless adoption of AI-powered tools such as real-time transcription and case flow management by courts.
• Manage relationships with High Courts, District Courts, and judicial administrators to drives mooth execution.
• Collaborate withproduct and engineering teams to align court needs with product updates
• Training & Capacity Building for Judges & Court Staff
  • Design and oversee training workshops and onboarding programs for judges, stenographers, and court staff.
  • Develop training materials tailored to different court roles and regional needs.
  • Ensure ground teams provide hands-on technical support to judicial users.
  • Organize regular feedback sessions and troubleshooting workshops to address user challenges
• Operations for Troubleshooting, Debugging & Feedback Loops
  • Set up and manage an operational system for handling troubleshooting, debugging, and user support requests from judges and courts.
  • Establish real-time feedback loops from courts and judicial users to inform product and process improvements.
  • Work with the tech team to ensure continuous product iteration based on user experience.
• Data-Driven Operational Efficiency & Scaling
  • Develop standardized processes, dashboards, and tracking systems for monitoring deployment efficiency.
  • Build an operations model that ensures scalable execution across different states and court types.
  • Analyze court usage data to identify areas for improvement and streamline service delivery.
• Internal Organizational Operations & Startup Growth
  • Establish structured internal processes for team coordination, reporting, and performance tracking across different functions.
  • Optimize workflows between product, engineering, legal, partnerships, and operations teams to improve execution speed.
  • Build and manage an operational playbook to support scaling from startup to growth-stage organization.
  • Oversee the implementation of internal tools, HR systems, and knowledge management frameworks to improve efficiency.
• Work closely with the Finance Lead to manage budgets, control operational costs, and ensure financial sustainability.
• Develop resource allocation strategies to ensure the most efficient use of funds for court deployments and training programs.
• Support fundraising and grant reporting by providing operational insights and impact metrics.
• Monitor compliance with contracts, government regulations, and procurement policies

Qualifications

• 7+ years of experience in operations management, strategy execution, or government project implementation.
• Proven experience in scaling large-scale field operations (preferably in legal, gov-tech, or operations-heavy projects).
• Strong ability to hire, train, and manage geographically distributed teams.
• Experience working with government agencies, courts, or judicial institutions is highly desirable.
• Excellent ability to coordinate between product, technology, and legal teams for execution.
• Strong problem-solving and process-optimization skills.
• Experience in startup operations, organizational scaling, and cross-functional management is a plus.

What You Will Achieve in a Year

• Hire and oversee a robust ground force for training and onboarding courts across India.
• Build and execute an operational model for real-time troubleshooting, debugging, and feedback collection from courts.
• Ensure AI-powered solutions are successfully deployed in 50% of Indias courts by 2025.
• Establish a structured, scalable training and support program for judges and court staff.
• Build and streamline internal operational processes to scale Adalat AI from a startup to a