Chegg Looking for IT Business Operations Associate at Jasola, Delhi, Delhi

Chegg; South East Delhi; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

Join a forward-thinking company revolutionizing higher education as an IT Business Operations Associate. In this pivotal role, you will enhance the IT systems that serve a global workforce, ensuring they are efficient, scalable, and customer-focused. Your expertise in hardware and software asset management, along with your negotiation skills, will drive cost savings and streamline processes. This is an exciting opportunity to contribute to a dynamic team that values innovation and collaboration while making a meaningful impact on the education sector. If you are passionate about IT and eager to support a mission-driven organization, this position is perfect for you.

Qualifications

• 5+ years experience in a corporate technical environment.
• 3+ years experience with hardware and software assets.
• 3+ years experience managing vendor relationships.

Responsibilities

• Manage vendor relationships and negotiate cost-saving deals.
• Track IT spend and maintain software renewal calendar.
• Ensure compliance with laws and financial standards.

Skills

Procurement processes

Hardware lifecycle management

Software lifecycle management

Vendor/contract negotiation

Asset management

Job description

Job Description

Position: IT Business Operations Associate

Team: IT Business Operations Team

Your Goal: Improve education and better the lives of students by supporting the IT needs of our employees. You’ll ensure our IT systems and processes are high quality, scalable and customer centric.

The Organization: Chegg IT Operations

Are you excited about working for a company that’s disrupting an entrenched industry? Chegg is revolutionizing the business of higher education. We are looking for an exceptional IT Business Operations Associate to join our growing IT Operations team.

We’re not your typical IT team; we pride ourselves on our customer centricity, powering the productivity of Chegg’s global workforce, understanding their needs, and proactively providing solutions to make their jobs easier and reduce friction throughout the organization.

The Role: IT Business Operations Associate

The IT Business Operations Associate will be primarily responsible for managing IT Hardware and Software assets throughout the entire lifecycle.

As part of our global IT Business Operations team, you will partner with the Service Desk, Finance, and IT management teams to ensure our hardware and software spend are on budget and well accounted for.

The ideal candidate is experienced with procurement processes, Hardware and Software lifecycle management, and vendor/contract negotiation.

Essential Duties and Responsibilities include, but are not limited to:

1. Managing vendor relationships and negotiating deals to identify cost savings opportunities.
2. Collaborating with peers on global hardware and software policies to ensure alignment.
3. Maintaining the software renewal calendar.
4. Performing regular Assetdb audits.
5. Forecasting, maintaining, and tracking IT spend through summarized reports.
6. Managing the laptop refresh program.
7. Managing the disposition of EOL assets.
8. Managing and tracking software licenses, contracts, and renewals.
9. Managing the IT procurement process for laptops, peripherals, software, and SaaS.
10. Ensuring compliance with local and international laws and financial standards.
11. Identifying and implementing process changes or system workflow development.
12. Working on IT Asset Management related ticket requests.
13. Creating or refreshing process documentation.
14. Communicating IT asset management related policies, processes, or guidelines to the internal Support team.

Requirements:

1. 5+ years experience in a corporate technical environment.
2. 3+ years hardware asset experience.
3. 3+ years software asset experience.
4. 3+ years vendor experience.