Chat Support Executive

Om Ak Solutions; Panchkula; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A customer service firm is seeking a Customer Service Representative in Panchkula, India. The role involves responding to customer inquiries via live chat, resolving issues related to products and services, and maintaining records in the CRM system. Ideal candidates will have excellent written communication skills and previous customer service experience. This position offers a competitive salary and opportunities for career growth.

Benefits

Friendly Environment

Fun Activities & Events Celebrations

Performance-based incentives

Work-from-office opportunity

Opportunities for career growth

Qualifications

• Experience in customer service, particularly in a chat process is preferred.
• Ability to manage multiple customer interactions efficiently.
• Willingness to work in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via live chat.
• Resolve product or service issues with effective solutions.
• Maintain accurate customer interaction records.

Skills

Excellent written communication skills (English)

Strong problem-solving ability

Attention to detail

Empathy

Ability to manage multiple chats

Education

Any graduate or above

Tools

CRM tools

Basic computer applications

Job description

Job Description

Key Responsibilities:

• Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
• Resolve customer issues related to products, services, or account inquiries with effective solutions.
• Provide product recommendations, information, and assist with the ordering process.
• Maintain accurate records of customer interactions, feedback, and issues in the CRM system.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Ensure adherence to company guidelines, processes, and service level agreements (SLAs).
• Handle multiple chats simultaneously while maintaining high-quality service standards.
• Identify opportunities to upsell or cross-sell products/services based on customer needs.
• Work collaboratively with other departments to resolve customer concerns and enhance the customer experience.

Requirements

Eligibility Criteria:

• Minimum Qualification: Any graduate or above
• Skills Required:
• Excellent written communication skills (English)
• Strong problem-solving ability and attention to detail
• Previous customer service experience, especially in a chat process, is preferred
• Ability to manage multiple chats effectively and efficiently
• Knowledge of basic computer applications and CRM tools
• Key Traits: Empathy, patience, attention to detail, and the ability to work in a fast-paced environment

Benefits

Compensation & Benefits:

• Friendly Environment
• Fun Activities & Events Celebrations
• Competitive salary and performance-based incentives
• Work-from-office opportunity with a collaborative environment
• Opportunities for career growth and skill development