Channel Team Lead - AMZL (Fulfillment & Operations)

Amazon Inc.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon Inc. Maharashtra-based role seeking Team leads for the transportation team. You will identify and onboard new IH S stores, manage channel partner growth, and drive store performance in the assigned territory.

You will train Amazon processes, report store health, and lead a multi-layer team to achieve volume and delivery metrics, while handling escalations with a bias for action.

Qualifications

• Min 3 years of sales experience.
• Experience managing people.
• Ability to work in a fast-paced environment.
• Strong analytical and reporting skills.

Responsibilities

• Identify and onboard new stores in the assigned territory.
• Manage and grow channel partner stores with Amazon.
• Field visits to target stores on a regular basis.
• Deliver training and coaching on Amazon processes and SOPs.
• Coordinate with operations for product launches and onboarding.
• Publish routine reports on store performance and provide action plans.
• Lead a multi-layer team and drive performance toward targets.
• Manage day-to-day escalations and stakeholder relationships.

Skills

Strong execution

Go-getter

Ambiguity tolerance

Customer focus

Analytical thinking

Ownership mindset

Decision making

Job description

Job ID: 10529693 | ASSPL - Maharashtra - C32 At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

• Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
• Account Management: Managing and driving the growth of the Channel partners/stores' business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.
• Support station operations and/or customer deliverie

Essential Skills

• Strong execution skills, Action oriented, go getter
• Resourceful to identify the way to get things done using limited resources

Ability to navigate ambiguity and drive clarity for the team in evolving situations.

Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making

Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

A day in the life

Interact with multiple stakeholders and get things done. Regular show of ownership and bias for action.

Basic Qualifications

- Min 3 years of Sale Experience

Preferred Qualifications

- Experience managing people

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.