CET Movement - Manish Rathour - Infra Tech Support Practitioner

Accenture; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in Bengaluru invites you to lead with insight in Service Desk Management. You will collaborate across teams to ensure availability, manage incidents, and guide decisions that improve service reliability.

Join us to deliver rapid incident resolution, drive disaster recovery readiness, and uphold data retention standards while shaping operations across the organization.

Qualifications

• Advanced proficiency in Service Desk Management.
• Minimum 5 years of experience in related skills.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate restoration of service to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Mgmt

Experience in related skills

Job description

THE WORK:

Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will also provide solutions to problems that apply across multiple teams, all while reflecting expertise in Service Desk Management. Join us to make a meaningful impact and help shape the future together.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE’S WHAT YOU WILL NEED:

• Advanced proficiency in Service Desk Management.
• A minimum of 5 of experience in relevant related skills.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Advanced communication skills.
• Intermediate conflict resolution skills.
• Beginner project coordination skills.
• Advanced analytical thinking skills.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.