Cerner Corporation Looking for Technical Support Engineer II at Bengaluru, Karnataka

Cerner Corporation; Bengaluru; Hybrid; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading health technology firm is seeking a Technical Support Engineer II in Bengaluru. This role includes proactively monitoring system alarms, resolving service requests, and implementing software upgrades. Candidates should have a Bachelor's degree in Computer Science and at least 6 years of relevant experience, including technical support and customer service. The position offers a hybrid working environment and requires strong problem-solving skills.

Qualifications

• At least 6 years of total combined related work experience.
• 1 year of customer service or technical support work experience.
• Experience with multiple operating systems.

Responsibilities

• Monitor system and application alarms proactively.
• Investigate and resolve alarms and service requests.
• Implement software patches and upgrades.

Skills

Customer service experience

Technical support experience

Problem-solving

Monitoring solutions understanding

Education

Bachelor’s degree in Computer Science or related field

Tools

Insight

Remedy

BMC Patrol

Job description

Cerner is hiring for the role of Technical Support Engineer II. As a Technical Support Engineer II, you will be responsible to proactively monitor system and application alarms. You will also investigate, analyze, resolve, or escalate alarms and service requests. You will manage work queue in accordance with service level agreements and assist with balancing work volume across the team. You will also establish and model best practices for documenting investigation and issue resolution. You will identify appropriate escalation paths to triage issues to second-level resources for resolution. You will also investigate and diagnose complex or high-impact performance issues on client domains and lead problem management processes to identify recurring alarms. You will Identify and implement process improvements. You will also Increase team performance by creating and maintaining work instructions, reviewing quality of work, and providing technical coaching and mentoring to the team. You will implement software patches and upgrades. You will also work with Cerner suppliers in the maintenance and performance of assigned applications, hardware, and systems.

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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Additional Information

Working Environment Hybrid & Onsite: No Relocation Assistance Offered

Relocation Assistance Available for this Job: No

Qualifications

Basic qualification: –

At least 6 years total combined related work experience and completed higher education.

At least 1 year customer service, call center, hospitality and/or technical support work experience.

At least 5years additional work experience directly related to the duties of the job and/or completed higher education.

Bachelor’s degree in Computer Science/ Information Systems/Computer Engineering/Software Engineering.

Preferred Qualification: –

Training, experience, or certifications for multiple operating systems including Linux, Windows, VMS, HPUX or AIX.

Experience with monitoring solutions like Insight, Remedy and BMC Patrol.

Basic understanding of computing concepts, such as system/performance bottlenecks, physical and virtual memory, remote computing solutions (Citrix) and networking (OSI layers).

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing [e-mail].