Center Head

Ipsaa Holdings; Sector 10, Cyber City; On-site; INR 550,000 - 900,000; Full time

Job summary

Ipsaa Holdings is seeking a dynamic Centre Head to oversee preschool and daycare operations, drive admissions, and ensure high standards of safety and service at the Sector 10 location in Uttar Pradesh, India. You will lead a team, manage parent relations, and work toward centre-level revenue targets with a strong customer-focused mindset.

You will coordinate with the head office, maintain quality standards, and build a positive, accountable culture while delivering exceptional early childhood

Qualifications

• Graduate in any discipline must-have.
• 46 years of relevant experience in preschool, daycare, education, retail, hospitality, hotels, airlines, branch operations, customer service or centre management.

Responsibilities

• Centre Operations & Administration: manage day-to-day operations and maintain cleanliness and records.
• Team Leadership: supervise and motivate the centre team and monitor attendance and performance.
• Parent Relationship: manage parent interactions and resolve queries professionally.
• Admissions & Business Growth: support admissions and work toward occupancy targets.
• Child Safety & Quality: ensure highest safety, hygiene and care standards.
• Management Coordination & Reporting: coordinate with central management and share performance updates.

Skills

Leadership

Communication

Interpersonal

Team management

Problem solving

Customer service

Business orientation

Ownership & accountability

Education

Graduate in any discipline

Job description

Job Summary

We are looking for a dynamic, confident and result-oriented Centre Head to manage the overall operations, service delivery and business performance of our preschool and daycare centres.

The ideal candidate should be a people-oriented leader capable of managing teams, maintaining high standards of child safety and care, building strong parent relationships, driving admissions and retention, and achieving centre-level business targets.

Key Responsibilities

1. Centre Operations & Administration

• Manage the day-to-day operations of the centre and ensure smooth and efficient functioning.
• Maintain high standards of cleanliness, hygiene, infrastructure and overall centre upkeep.
• Ensure adherence to organisational policies, operational processes and quality standards.
• Manage centre documentation, records, staff schedules and administrative activities.

2. Team Leadership & Staff Management

• Lead, supervise and motivate the centre team to ensure effective performance.
• Monitor staff attendance, performance, discipline and productivity.
• Ensure adequate staff deployment and effective coordination across all functions.
• Build a positive, accountable and service-oriented team culture.

3. Parent Relationship & Customer Service

• Manage parent interactions and ensure professional and timely resolution of queries and concerns.
• Build strong parent relationships and ensure a positive experience for children and families.
• Handle parent counselling, feedback and escalations effectively.
• Drive parent satisfaction, engagement and customer retention.

4. Admissions & Business Growth

• Support and drive centre admissions, lead conversion and occupancy targets.
• Ensure effective follow-up with prospective parents and convert enquiries into admissions.
• Identify opportunities to improve enrolments, retention and centre-level revenue.
• Work towards achieving assigned business and operational performance targets.

5. Child Safety & Quality Standards

• Ensure the highest standards of child safety, security, hygiene and care.
• Monitor daily activities and ensure compliance with prescribed safety and operational protocols.
• Maintain a child-friendly, safe and well-organised learning and daycare environment.

6. Management Coordination & Reporting

• Coordinate with the central management team for operational and business requirements.
• Share regular updates on admissions, occupancy, staffing and centre performance.
• Take ownership of centre-level challenges and ensure timely resolution.

Candidate Requirements

• Graduate in any discipline.
• 46 years of relevant experience in preschool, daycare, education, retail, hospitality, hotels, airlines, branch operations, customer service or centre management.
• Candidates with experience in hotel operations, guest relations, hospitality or airline services will be preferred.
• Strong leadership, communication and interpersonal skills.
• Excellent team management and problem-solving abilities.
• Ability to handle parents, customers and staff professionally.
• Strong business orientation with the ability to drive admissions, customer retention and targets.
• High ownership, accountability and result-oriented approach.
• Good administrative, organisational and operational management skills.