CCM-Motihari (Bihar)

PhonePe; Bhagalpur; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Insurance Benefits

Wellness Program

Parental Support

Mobility Benefits

Retirement Benefits

Other Benefits

Job summary

PhonePe in India is seeking a Collections Lead to manage a team of collection executives, drive delinquency reduction, and optimize recovery strategies within the assigned cluster.

The role requires strong leadership, analytical skills, and the ability to make decisions under pressure, with a focus on achieving targets and maintaining regulatory compliance.

Qualifications

• Graduate with 5+ years in collections.
• 1–2 years in a team lead/supervisory role.
• Bank, NBFC or fintech experience preferred.
• Strong leadership and communication skills.

Responsibilities

• Lead and manage a team of Collection Executives and coordinate with third-party recovery agencies.
• Drive collections KPIs and manage delinquency buckets for the cluster.
• Develop and execute collections strategies to reduce roll rates.
• Ensure SOP adherence and regulatory compliance across processes.
• Monitor portfolio health, report cluster performance, and present solutions.
• Coach and motivate the team to meet targets and improve performance.
• Analyze data to identify improvements in processes and outcomes.
• Communicate goals and feedback to team and senior management.

Skills

Team leadership

Collections experience

Analytical skills

Communication

Decision making under pressure

Education

Bachelor's degree

Job description

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance,Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India,which are aligned with the company’s vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Job Description

Job Responsibilities

• Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets.
• Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency.
• Delinquency Management: Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster. Implement strategies to control roll rates and minimize bucket-wise delinquencies.
• Strategy and Execution: Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster. Analyze data and portfolio health to make informed decisions and improve collections effectiveness.
• Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and regulatory guidelines.
• Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges, and proposed solutions.
• Leadership: Motivate and guide your team to achieve collections goals. Provide clear direction, regular feedback, and coaching to foster a high-performing team.
• Analytical Skills: Use data to drive decision-making and identify opportunities for process improvements. Analyze collection trends and performance metrics to optimize strategies.
• Communication: Communicate effectively with team members, senior management, and third-party agencies. Clearly articulate goals, expectations, and performance feedback.
• Results-Oriented: Demonstrate a strong drive to achieve and exceed collections targets. Focus on delivering both short-term results and long-term milestones.

Qualifications

• Must be a graduate with at least 5
• 5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role.
• Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred.
• Strong ability to lead and motivate a team.
• Excellent decision-making skills and the ability to work effectively under pressure.
• Proactive and effective communication skills.

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits -Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program -Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support -Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits -Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits -Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits -Higher Education Assistance, Car Lease, Salary Advance Policy