CCaaS NICE Implementation Project Manager

Rexus Group; India; Remote; INR 800,000 - 1,200,000; Part time

Job summary

An innovative tech company is seeking an experienced CCaaS NICE Implementation Project Manager to lead customer implementation projects. This remote role requires strong project management skills and NICE CXone implementation experience. The ideal candidate should have a proven track record of delivering projects on time while managing customer relationships effectively. Flexibility and initiative are essential in this fast-paced environment.

Qualifications

• 3+ years of experience in project management within CCaaS implementations.
• Proven ability to manage customer-facing technology implementations.
• Solid understanding of CCaaS concepts, technologies, and the NICE CXone platform.

Responsibilities

• Lead the end-to-end implementation of NICE CXone solutions.
• Act as the primary point of contact for the customer throughout the project.
• Manage project scope, timelines, and deliverables effectively.
• Conduct project planning, resource allocation, and risk management.

Skills

Project Management

NICE CXone Implementation

Customer Relationship Management

Cross-functional Team Collaboration

Risk Management

Communication Skills

Organizational Skills

Leadership Skills

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

PMP or similar project management certification

Job description

CCaaS NICE Implementation Project Manager

Direct message the job poster from Rexus Group

HR Recruiter, IT Consultant & Industrial Psychologist

Job Description: CCaaS NICE Implementation Project Manager

Location: Remote (working hours aligned with India time zone – EMEA/APAC hours)

Start Date: Immediate

Job Summary:

We are seeking an experienced CCaaS NICE Implementation Project Manager to lead customer implementation projects with a hands-on approach. This role requires strong project management skills combined with NICE CXone implementation experience. The ideal candidate will have a track record of delivering CCaaS projects on time and to high standards, while effectively managing customer relationships and project teams remotely.

Responsibilities:

• Lead the end-to-end implementation of NICE CXone solutions for customers.
• Act as the primary point of contact for the customer throughout the project lifecycle.
• Manage project scope, timelines, and deliverables to ensure successful project outcomes.
• Collaborate with cross-functional teams, including technical architects, developers, and QA teams.
• Conduct project planning, resource allocation, and risk management.
• Oversee project documentation and compliance with internal quality standards.
• Provide clear and timely communication to stakeholders.
• Ensure projects are delivered in alignment with corporate and customer expectations.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3+ years of experience in project management within CCaaS implementations, specifically NICE CXone.
• Proven ability to manage and deliver customer-facing technology implementations.
• Solid understanding of CCaaS concepts, technologies, and NICE CXone platform.
• Strong organizational, communication, and leadership skills.
• Experience working with global teams and across multiple time zones.
• PMP or similar project management certification is a plus.

Working Conditions:

• Remote Position – must be able to work independently and manage virtual teams.
• Working Hours – must align with India time zone (EMEA/APAC regions).
• Fast-paced, customer-driven environment requiring flexibility and initiative.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology, Project Management, and Product Management

Industries

• IT Services and IT Consulting, IT System Testing and Evaluation, and Computer and Network Security

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