CCaaS NICE Implementation Engineer

Rexus Group; India; Remote; INR 1,500,000 - 2,500,000; Full time

Job summary

Rexus Group is looking for a CCaaS NICE Implementation Project Manager to oversee customer implementation projects. The ideal candidate will possess strong project management skills and a proven track record in NICE CXone implementations. In this remote role, you will lead project execution, manage customer relationships, and ensure timely project delivery while collaborating with global teams.

Qualifications

• Bachelor’s degree in Computer Science or Information Technology.
• At least 3+ years of experience in CCaaS implementations.
• Proven ability to manage customer-facing technology implementations.

Responsibilities

• Lead the end-to-end implementation of NICE CXone solutions.
• Act as the primary point of contact for the customer.
• Manage project scope, timelines, and deliverables.

Skills

Project Management

Customer Relationship Management

Communication

Leadership

Organizational Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Job description

CCaaS NICE Implementation Project Manager

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Job Details

Position: CCaaS NICE Implementation Project Manager

Location: Remote (working hours aligned with India time zone – EMEA/APAC hours)

Start Date: Immediate

Job Summary

We are seeking an experienced CCaaS NICE Implementation Project Manager to lead customer implementation projects with a hands-on approach. This role requires strong project management skills combined with NICE CXone implementation experience. The ideal candidate will have a proven track record of delivering CCaaS projects on time and to high standards, while effectively managing customer relationships and project teams remotely.

Responsibilities

• Lead the end-to-end implementation of NICE CXone solutions for customers.
• Act as the primary point of contact for the customer throughout the project lifecycle.
• Manage project scope, timelines, and deliverables to ensure successful project outcomes.
• Collaborate with cross-functional teams, including technical architects, developers, and QA teams.
• Conduct project planning, resource allocation, and risk management.
• Oversee project documentation and compliance with internal quality standards.
• Provide clear and timely communication to stakeholders.
• Ensure projects are delivered in alignment with corporate and customer expectations.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3+ years of experience in project management within CCaaS implementations, specifically NICE CXone.
• Proven ability to manage and deliver customer-facing technology implementations.
• Solid understanding of CCaaS concepts, technologies, and NICE CXone platform.
• Strong organizational, communication, and leadership skills.
• Experience working with global teams and across multiple time zones.
• PMP or similar project management certification is a plus.

Working Conditions

• Remote position – must be able to work independently and manage virtual teams.
• Working hours – must align with India time zone (EMEA/APAC regions).
• Fast-paced, customer-driven environment requiring flexibility and initiative.

Additional Details

• Seniority level: Associate
• Employment type: Contract
• Job functions: Information Technology, Project Management, Product Management
• Industries: IT Services and Consulting, IT System Testing and Evaluation, Computer and Network Security