CC Staff Platform Engineer (SAP Functional) Cba (CommBank Careers) · Bangalore · Platform & Infrastructure Pay not stated 3w ago

Devopsroles; Bengaluru; On-site; INR 4,200,000 - 6,800,000; Full time

Job summary

CommBank in Bangalore seeks a Staff Platform Engineer to lead complex SAP-related incidents and drive automation-driven reliability in a large, regulated enterprise.

The role emphasizes incident management, DevSecOps practices, and AI-enabled automation, requiring cross-functional collaboration and strong communication with stakeholders across teams.

Qualifications

• 12+ years of experience with SAP Banking Services or TRBK across multiple modules.
• Proven track record delivering complex solutions or handling major incidents.
• Knowledge of incident and change management in regulated environments.
• Experience with ITIL Service Management processes.
• Strong communication and documentation skills.
• Desirable experience with ABAP debugging and AI-assisted automation.

Responsibilities

• Lead complex incident and major incident management for SAP services.
• Drive operational excellence through automation, standardisation and simplification.
• Communicate risk and benefits clearly during service restoration.
• Advance continuous improvement with observability, SRE, and automated resolutions.
• Promote DevSecOps by decoupling app and platform artefacts for self-service.
• Reduce manual touchpoints by designing automated tools and processes.
• Maintain runbooks, continuity and recovery plans.
• Explore AI capabilities to augment incident analysis and resolutions.

Skills

SAP Banking

Incident management

ITIL processes

Stakeholder management

ABAP debugging

AI automation tools

Automation & SRE

Education

Bachelor's degree in Computer Science/Information Technology

Job description

Organization:

At CommBank, we’re building tomorrow’s bank today, which means we need creative and diverse engineers to help us redefine what customers expect from a bank. Envisioning new technologies that are waiting to be invented and reimagining products that support our customers and help build Australia’s future economy.

Job Title: Staff Platform Engineer

Location: Bangalore

Business & Team: Retail Technology

Impact & Contribution:

We are seeking a highly skilled and experienced Full Cycle Engineer to join our dynamic team. The ideal candidate will have a strong background in software development, testing, and automation, with a passion for DevOps and a systematic approach to solving complex problems. This role requires excellent debugging and troubleshooting skills, experience in leading teams, and a deep understanding of the infrastructure that runs .NET applications

Roles & Responsibilities:

• Lead complex incident, and major incident management activities for services affected by SAP.
• Champion operational excellence through automation, standardisation, and simplification of support processes.
• Communicate complex technical and functional issues and challenges, while managing risk during complex service restoration. Communicating the right level of risk/benefit/payoff will be vital in this role.
• Drive and deliver continuous improvement initiatives that increase functional observability and SRE principles such as automating reliability and alerting, rapid recovery, engineer permanent, automated preventative solutions and improved service reliability measured through SLA, SLO and MTTR.
• Increase and advocate DevSecOps principles by providing mechanisms that decouple application and platform artefacts for better self-service.
• Reduce manual touch points and repeated activities by designing tools and processes that either eliminate or reduce steps required by stakeholders.
• Builds high-performing operational practices and technical capability through maintenance of runbooks, business continuity and recovery plans.
• Maximise AI capabilities that augment supplementing of incident analysis and automated resolutions.

Essential Skills:

• 12+ years of experience working with SAP Banking Services or TRBK with broad expertise in at least three modules between Payments, Deposits, Business Partner, Loans, Master Contract Management including knowledge of batch jobs and process dependencies.
• Proven track record of delivering complex solutions or handling major incidents in large organisations.
• Solid understanding of incident and change management process in a large organisation or highly regulated industries such as banking, financial services, insurance or government.
• Knowledge of ITIL Service Management processes.
• Excellent stakeholder management, communication and documentation skills.
• Some ability to navigate ABAP and debug programs will be seen as highly desirable.
• Demonstrated application of AI tools to automate or reduce manual touch points will be seen as highly desirable.

Education Qualification:

• Bachelor’s degree in engineering in Computer Science/Information Technology.

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