CBS - BMC - Technology Enablement-Business Analyst - Process Excellence And Process Engineering

EY; Ernakulam; On-site; INR 1,200,000 - 1,800,000; Part time

Job summary

EY Global Delivery Services is seeking a detail-oriented Business Analyst for a 3–6 month contractor role focused on process excellence and process engineering. The position involves streamlining briefing workflows across five user groups, performing gap analyses, and contributing to standardized operating processes with tech-enabled solutions.

The role requires strong analytical skills, experience in process mapping, SOP development, and stakeholder collaboration across cross-functional teams.

Qualifications

• 5-8 years of experience as a Business Analyst with process engineering focus.
• Graduate – Bachelor’s degree – Any discipline
• Exceptional communication skills - both written and verbal
• Experience in creating and managing project artifacts (Plans, RACI, Risk Register, Budget tracker)

Responsibilities

• Conduct gap analyses on documents, workflows, and SOPs across five stakeholder groups.
• Design a standardized end-to-end process view aligned with business outcomes.
• Redesign workflows to reduce friction and improve cycle times.
• Develop SOPs, process maps, RACIs, and control mechanisms.
• Translate requirements for technology teams and support data-flow mapping.

Skills

Gap analysis

Process redesign

SOP development

Stakeholder management

Communication skills

Education

Bachelor's degree

Tools

Visio

Miro

Lucidchart

Jira

Azure DevOps

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Business Analyst – Process Excellence & Process Engineering –Supervising Associate

The opportunity

We are seeking a detail-oriented, analytically strong Business Analyst for a 3–6 month gig contractor role. This position requires deep expertise in process excellence, process engineering, and solution design. The contractor will support a cross‑functional initiative to streamline the briefing workflow for five user groups, conduct a gap analysis of existing documentation, and contribute to the design of a standardized operating process along with an associated tech‑enabled solution.

Your Key Responsibilities

Process Analysis & Gap Assessment

• Conduct detailed gap analysis on all existing documents, workflows, and SOPs related to the briefing activities.
• Identify discrepancies, process risks, redundancies, and inconsistencies across the five stakeholder groups.
• Create a standardized, end‑to‑end process view that aligns with desired business outcomes and integrates best practices.

Process Engineering & Standardization

• Redesign and optimize workflows to simplify operations, reduce friction, and improve cycle times.
• Develop standard operating procedures (SOPs), process maps, RACI matrices, and control mechanisms.
• Apply Lean, Six Sigma, or process re‑engineering principles to remove waste and enhance efficiency.

Solutioning & Technology Enablement

• Collaborate with solution consultants to define the solutioning approach, tech stack recommendations, and future‑state architecture.
• Translate business requirements into functional and non‑functional requirements for technology teams.
• Support creation of solution flow diagrams, data flow maps, integration requirements, and user journey mapping.

Stakeholder Management & Collaboration

• Work closely with business teams, tech teams, and user groups to understand needs and pain points.
• Run workshops, requirement‑gathering sessions, and walkthroughs with process owners.
• Ensure seamless coordination between the identified Business Analyst and solutioning consultant.

Documentation & Governance

• Prepare high‑quality BRDs, FRDs, process documentation, workflow diagrams, and user stories.
• Support estimation, effort sizing, and traceability across project stages.
• Maintain strong governance on scope, change requests, and process adherence.

Skills And Attributes For Success

• 5-8 years of experience as a Business Analyst with strong grounding in process engineering and process excellence.
• Proven experience in gap analysis, SOP development, workflow design, and business process mapping.
• Strong understanding of digital workflows, low‑code/no‑code solutions, and enterprise tech stacks.
• Hands‑on experience with tools such as Visio, Miro, Lucidchart, Azure DevOps / Jira.
• Expertise in Lean / Six Sigma, process diagnostics, and continuous improvement methodologies.
• Strong communication and stakeholder management skills across technical and non‑technical teams.

To qualify for the role, you must have

• 5-8 years of experience as a Business Analyst with strong grounding in process engineering and process excellence.
• Graduate – Bachelor’s degree – Any discipline
• Exceptional communication skills - both written and verbal
• Experience setting up Project Governance frameworks
• Experience in creating and managing Project related artifacts e.g., Plans, RACI, Risk Register, Budget tracker etc
• Hands‑on experience managing projects using Agile/Waterfall methodologies
• Demonstrate strong organizational skills and structured thinking abilities
• Proven experience in building strong relationships at Senior management / Executive level
• Willingness to adjust responsibilities to align with developing business needs
• Proven track record of delivering results through cross‑functional teams, in a highly matrixed environment.
• Flexible to Support various Global Time Zones

Ideal, if you’ll also have

• Lean Six Sigma Green Belt or higher
• BPM / Process Modelling certifications
• Agile BA certification (IIBA, ECBA, CCBA, CBAP)

Technologies and Tools

• Expert in MS Project / Planner/ Word / PowerPoint / Excel - working knowledge of MS office.
• Azure DevOps exposure (desirable)

What We Look For

• Time Management
• Listening skillsCommunication skills (Comprehend, verbal & written)
• Excellent Stakeholder management skills
• Due diligence and process oriented

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.