Catering Sales Manager

InterContinental Hotels Group; Ashvem; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Colleague room rates

Training & development

Career growth opportunities

Inclusive work environment

Wellbeing programs

Job summary

Holiday Inn Express Goa Morjim, part of the InterContinental Hotels Group (IHG), seeks a Catering & Event Sales professional to drive business from enquiries to confirmed events. You will manage client relationships, conduct site inspections, present proposals, and coordinate with operations to ensure flawless event delivery.

The role requires 3-5 years hotel sales experience, degree in Hotel Management or related field, and strong CRM/sales reporting skills.

Qualifications

• Degree/Diploma in Hotel Management, Business Administration, Sales & Marketing or related field.
• 3-5 years hotel sales experience, catering/events sales preferred.
• CRM and sales reporting knowledge.
• Strong communication, negotiation and relationship-building skills.

Responsibilities

• Generate catering and event business for meetings, weddings, social events, corporate functions and MICE.
• Develop new catering and event accounts and maintain relationships with planners and clients.
• Coordinate with Banquets, Kitchen, F&B and Front Office to ensure smooth execution.
• Prepare proposals, packages and quotations and negotiate terms.
• Maintain an accurate pipeline and report on Enquiries and conversions.

Skills

Excellent communication

Negotiation

Relationship-building

Presentations

Follow-up

Education

Degree/Diploma in Hotel Management, Business Administration, Sales & Marketing

Tools

CRM

Sales reporting

Job description

Job Role

To generate catering and event business for the hotel through proactive sales, client relationship management and effective conversion of enquiries into confirmed business, while ensuring a seamless experience from enquiry to event completion.

Key Responsibilities

Catering & Event Sales

• Generate business for meetings, weddings, social events, corporate functions and MICE.
• Develop new catering and event accounts.
• Maintain relationships with event planners, corporates, wedding planners and local clients.
• Conduct site inspections and client presentations.
• Prepare proposals, packages and quotations.
• Negotiate commercial terms within approved guidelines.
• Follow up on enquiries and convert leads into confirmed business.
• Maintain an accurate pipeline of future business.

Event Coordination

• Understand client requirements and communicate them accurately to operational teams.
• Coordinate with Banquets, Kitchen, F&B, Front Office and other departments.
• Ensure BEOs and event requirements are communicated clearly.
• Follow up with clients before, during and after events.
• Support smooth execution of events.

Revenue & Commercial

• Work with the commercial team to maximise event revenue.
• Monitor competitor offerings and market trends.
• Identify opportunities for additional revenue through rooms, F&B and event services.
• Ensure business is secured at commercially appropriate rates.

Client Relationship Management

• Build long-term relationships with clients.
• Maintain regular contact with key accounts.
• Handle feedback and complaints professionally.
• Ensure prompt follow-up and service recovery.

Reporting

• Maintain accurate CRM and sales records.
• Prepare sales and event pipeline reports.
• Track enquiries, conversion, lost business and future opportunities.

What We Need From You

Education

• Degree/Diploma in Hotel Management, Business Administration, Sales & Marketing or related field.

Experience

• 3-5 years of hotel sales experience.
• Experience in catering, banquet, events, weddings, corporate or MICE sales preferred.

Technical Knowledge

• Catering and event sales.
• Proposal and quotation preparation.
• BEO and event coordination.
• CRM and sales reporting.
• Basic understanding of hotel pricing and revenue.

Personal Competencies

• Excellent communication and negotiation skills.
• Strong relationship-building ability.
• Confident presentation skills.
• Commercially driven and results-oriented.
• Strong follow-up and organisational skills.
• Customer-focused and proactive.

IHG True Hospitality

True Attitude - Builds genuine relationships and creates a welcoming experience for clients.

Confidence - Presents hotel offerings confidently and professionally.

Listening - Understands the client's event requirements and expectations.

Responsiveness - Provides timely follow-up and takes ownership from enquiry to event completion.

What You Can Expect From Us

• Competitive salary and benefits.
• IHG colleague room rates and hotel benefits.
• Learning and development opportunities.
• Career growth within IHG.
• Access to IHG training and development resources.
• Inclusive and supportive work environment.
• Focus on colleague wellbeing.

Our Commitment & myWellbeing

We are committed to creating a workplace where colleagues can belong, grow and make a difference. myWellbeing supports colleagues across health, lifestyle and workplace wellbeing.

Join Holiday Inn Express Goa Morjim and be part of our upcoming journey, creating memorable experiences for our guests and clients while building your career with IHG.