Catering Sales Executive (Reactive)-Courtyard by Marriott Vitthalapur

Courtyard by Marriott; Amravati; Sur place; INR 300 000 - 520 000; Plein temps

Résumé du poste

Courtyard by Marriott is seeking a non-management, full-time sales and marketing associate at our India location. You will resolve guest inquiries, process reservations, and leverage sales techniques to maximize revenue while preserving guest loyalty.

Responsibilities include assisting in training, maintaining brand standards, and processing Marriott Rewards points. The role requires a high school diploma and at least 2 years of related experience.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilités

• Resolve guest calls/requests by coordinating with Sales, Data Administration and Accounting.
• Use sales techniques to maximize revenue while maintaining guest loyalty and up-selling.
• Promote brand image and process Marriott Rewards points redemptions.
• Handle reservations by phone, fax, or mail and enter Rewards information into the system.
• Perform general office duties to support Sales & Marketing.
• Assist management in training and motivating employees; uphold policies and appearance.
• Welcome guests per standards; address guest needs and thank them.
• Develop positive working relationships and monitor quality and confidentiality.
• Move and lift objects up to 10 pounds; perform other duties as requested.

Connaissances

Related work experience

Formation

High school diploma or GED equivalent

Description du poste

Additional Information

Job Number

26125907

Job Category

Sales & Marketing

Location

One Marriott Drive, Need Address, Vitthalapur 382120, India VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.