CASPL - Chief Administrative Officer (CAO)

Crédit Agricole Group; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Crédit Agricole Group is seeking a Chief Administrative Officer (CAO) in Mumbai, India, to oversee essential support functions like Financial Control and Legal operations. This role encompasses strategic operational leadership, ensuring regulatory compliance, and driving efficiency improvements. The CAO will collaborate closely with the Managing Director to enhance organizational goals while managing departmental performance and risk mitigation efforts across all support functions.

Responsibilities

• Provide strategic direction and oversight of Finance, Secretarial, PCS, ICO, and Legal departments.
• Ensure seamless coordination between support functions and operational platforms.
• Drive operational efficiency improvements and implement best practices.
• Oversee regulatory compliance and coordinate with ICO on data protection.
• Design and implement internal controls across Finance, PCS, and Legal operations.

Job description

The CAO will oversee critical support functions including Financial Control Department, Secretarial work, Property & Contract Services (PCS), Information & Compliance Office (ICO), and Legal operations. This role serves as a strategic executive leader responsible for orchestrating and integrating all critical support functions that form the operational backbone of the organization. This role enables the Managing Director to focus on strategic platform development, organizational efficiency initiatives, and staff mentorship while ensuring operational excellence across support departments.

Missions

Operational Leadership (40%)

• Provide strategic direction and day‑to‑day oversight of Finance, Secretarial, PCS, ICO, and Legal departments
• Ensure seamless coordination between support functions and operational platforms
• Drive operational efficiency improvements and implement best practices across departments
• Establish and monitor KPIs for each department to ensure service level excellence
• Manage departmental budgets and resource allocation

Compliance & Risk Management (25%)

• Oversee regulatory compliance across all support functions
• Ensure adherence to corporate governance standards and statutory requirements
• Coordinate with ICO on data protection, privacy, and information security matters
• Monitor legal and regulatory developments affecting the organization
• Maintain risk registers and implement mitigation strategies

Process Efficiency, Simplification & Controls (20%)

• Design and implement internal controls across Finance, PCS, and Legal operations
• Standardize processes and procedures to enhance efficiency and reduce errors
• Lead automation and digitization initiatives
• Ensure robust audit trails and documentation standards
• Coordinate internal and external audit activities

Strategic Support & Collaboration (15%)

• Partner with MD on new platform setup requirements from operational perspective
• Provide operational insights to inform strategic decision‑making
• Support cross‑functional projects requiring multi‑departmental coordination
• Act as escalation point for complex operational or compliance issues
• Represent the organization in relevant external forums and with regulatory bodies