Cash & Trade Proc Sr Manager - VP

Citigroup Inc.; Mumbai; On-site; INR 2,400,000 - 5,400,000; Full time

Job summary

Citigroup Inc. in Mumbai seeks an experienced Operations Readiness Manager to lead rollout of APAC Instant Payments and oversee end-to-end readiness across global teams. The role requires strong SDLC knowledge, banking experience, and ability to drive cross-functional collaboration.

You will partner with Product and Technology to ensure platform readiness, manage risks, and deliver KPI-aligned outcomes in a high-pressure environment.

Qualifications

• 15+ years of managing or participating in projects and teams in finance.
• 5+ years in a professional management role.
• Experience in Instant Payments product development/processing/implementations.
• Strong understanding of the SDLC with Cash Product knowledge.
• Ability to lead across cultures with strong communication and judgment.
• Bachelor's Degree is required.

Responsibilities

• Lead Operations readiness for rollout of APAC instant payments and document end-to-end processes.
• Understand end-to-end product mapping, client requirements, and align to the Global Target Operating Model.
• Collaborate with Product, technology and stakeholders on Operations readiness and project plans.
• Lead implementation of Instant Payment with regional/global teams.
• Drive data governance discussions and KPI alignment.
• Prepare post-project MIS and conduct continuous process improvements.
• Ensure compliance with bank regulatory requirements.

Skills

Project management

Data governance

SDLC knowledge

Agile methodologies

Cross-cultural leadership

Communication skills

Stakeholder management

Advanced Excel

PowerPoint proficiency

Education

Bachelor's Degree

Tools

Microsoft Excel

PowerPoint

Job description

TTS Client Operations offers world class Cash, Trade & Cards management services across the globe. The organization provides our corporate and FI clients with implementations, transaction preparation, processing and customer service. In striving to achieve high quality delivery the organization works closely with business partners and internal servicers. A significant focus on control, customer service and quality is practiced at the transaction and process levels.

A component of Global TTS Operations, Operation Readiness Team is responsible delivery of the enhancements/operational ask and manage project delivery with aspects operations and service readiness for various Regional and Global Cash and ensures Business and Operations readiness for changes within the TTS Operations environment.

The Operation readiness manager is responsible to understand the end to end product mapping, client requirement, Validate solution for alignment to Global Target Operating Model, review solution, Ensure the right platforms are considered for development and implementation, Have a view of Digital Day1 for all implementation with understanding of Minimal Viable Product deployment strategy. Project management, review funding approvals for the projects, Monitor and track the Technology delivery for multiple software releases for TTS applications across regions with Product, technology and other stakeholders. Work effectively in complex and diverse technology and operating environment.

REQUIREMENTS

Description of roles and responsibilities:

• Operations readiness lead for rollout of APAC instant Payments. - Responsible for day to day management of all Operational Readiness activities and capture ofE2E Process and Procedures for launch of Instant paymentsto the Global Common Core infrastructure.
• Responsible to understand the end to end product mapping, client requirement, Validate solution for alignment to Global Target Operating Model, review solution, Ensure the right platforms are considered for development and implementation
• Work with Product, technology and other stakeholders on Operations readiness and align with project plan
• Work with regional and global teams to lead the implementation of Instant Payment.
• Understand Global Target Operating Model definitions and ensure to drive the implementation for alignment with high scoring/KPI.
• Be key partner for Data Governance review and work to lead the data quality related discussions.
• Implement advanced strategies for gathering, reviewing and analysing data requirements
• Meet with end users to understand business needs, write requirements, conduct walkthroughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
• Review of Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
• Knowledge of Agile methodology
• Apply best practices for effective communication and problem-solving
• Collaboration with all partners on any project delays, risk assessment and risk mitigation plans.
• Status reporting to Project Stakeholders, Product and Operations Partners
• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews
• Understand the bank environment and compliance and regulatory requirements
• Work with regional and global team and implement the best standards across teams.

Qualifications:

• 15+ years of managing or participating in projects and teams within the finance and 5 years in a professional management role
• 5+ years of work experience in banking, may include consumer or transaction services, financial services firm, regulatory organization, or legal/consulting firm.
• Experience/knowledge in Instant Payments product development/ processing / implementations.
• A firm understanding and working knowledge of the Software Development Lifecycle (SDLC) with excellent TTS Cash Product Knowledge.
• Ability to lead and influence people across cultures at a senior level using expert business judgment, excellent communication and listening skills, and resourcefulness
• Manages ambiguity and adapts to and drives change
• Appropriately assesses risk / reward relationships when making decisions
• Strategic thinker to make appropriate decision for team and organization growth.
• Ability to take ownership and lead projects with a proactive, not reactive, approach
• Proficiency in Microsoft Excel (e.g., pivot tables, formulas) and PowerPoint.
• Willing to take ownership, and able to independently drive initiatives to conclusions
• Ability to perform well in a high pressure, time-sensitive environment
• Excellent interpersonal, verbal, and written communications
• Proactive to take lead in investigating issues and accountable for resolution.
• Identify the improvements in the process and look for team efficiency
• Responsible, organized, responsive and able to multitask under pressure.
• Good interpersonal communication skills. Able to communicate with Business Partners assertively yet tactfully. Able to learn quickly and be detail oriented
• Experience on people management
• Bachelor's Degree Required.

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Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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