Case Processing Team Leader

Teva Pharmaceuticals; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Annual health checkups

Employee assistance program (EAP)

Meals at work

Wellbeing programs

Internal AI/Tech learning programs

Job summary

Teva India leads a Case Processing team responsible for high‑quality, timely ICSR handling across Teva’s Post‑Marketing global portfolio. The Team Lead will combine hands‑on processing with people leadership, nurturing junior PV professionals to grow into senior PV experts within Teva.

You will drive compliance, partner with global functions, and guide the team through evolving regulatory expectations while embedding Teva’s quality culture in day‑to‑day operations.

Qualifications

• Graduation / Post graduation in registered life sciences or another related field.
• Minimum of 10 years of experience in pharmacovigilance with strong knowledge of ICSR lifecycle and regulatory requirements
• Minimum 4 years of people leadership or mentoring experience preferred (formal or informal). Experience with operational processes, metrics, or project work is an advantage.
• Hands‑on experience with global safety databases, MedDRA, narrative writing, and coding.
• Experience in inspections/audits and readiness activities is a strong advantage
• Fluent in English.

Responsibilities

• Lead Case Processing Team with hands‑on case processing while mentoring junior members.
• Maintain high operational standards and drive compliance with KPIs/PIs for ICSR quality and timelines.
• Collaborate with global stakeholders, vendor teams, and cross‑functional groups.
• Develop real‑time monitoring, workload planning, and performance metrics for the team.
• Oversee SOPs/WIs updates, CAPAs, deviations, and regulatory changes for area of responsibility.
• Foster a culture of quality, ownership, and continuous learning.

Skills

English fluency

People leadership

Pharmacovigilance

Regulatory knowledge

ICSR lifecycle knowledge

Education

Graduation / Post graduation in life sciences

Tools

MedDRA

PV databases

Job description

We Are TevaWe’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

We Are TevaWe’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.
The Opportunity The Case Processing team leader reports to the ICSR Global Operations Leader.

• The Case Processing Team Lead is responsible for leading a team of Case Processors (primarily India-based, early‑career professionals) to ensure high‑quality, timely, and compliant ICSR handling for Teva’s Post‑Marketing global portfolio. The role combines hands‑on case processing expertise with people leadership, ensuring team members grow into strong future PV professionals within Teva.
• The position plays a key role in:
• Maintaining high operational standards
• Developing junior talent
• Embedding Teva’s quality and compliance culture
• Supporting SDI’s long‑term internalization strategy
• Partnering effectively with global functions and vendor teams

How You’ll Spend Your Day

• Case Processing Expertise & Compliance Leadership:
  

Process IC… to remain hands‑on and maintain subject‑matter credibility.

• Act as the team’s Senior SME, ensuring deep knowledge of all post‑marketing case types (e.g., Literature, PSP, Market Research, Spontaneous).
• Support team members in applying conventions, medical judgment, coding, and narrative standards.
• Collaborate with Vendor management and ICSR monitoring SMEs to ensure alignment between internal teams and vendor Case Processors.
• Drive Compliance with all KPIs and PIs related to ICSR quality, timelines, and operational performance.
• Ensure full adherence to Teva SOPs/WIs and international PV regulations.
• Contribute to drafting, updating, and reviewing operational SOPs/WIs. Oversee CAPAs, deviations, and regulatory updates for own area of responsibility, with full accountability for timely closure and continuous improvement.
• Operational Direction & Process Excellence:
• Support in executing the strategic roadmap for postmarketing IC… aligned with SDI internalization roadmap, industry trends, and evolving regulatory expectations.
• Develop real‑time monitoring and forecasting models to support workload planning and seamless execution
• Develop individual performance metrics to identify talent and improvement needs.
• Support capacity growth aligned with SDI’s internalization targets. Identify opportunities for simplification, standardization, and automation using tools such as, bots, AI and workflow optimization.
• Promote a proactive operational culture – anticipating issues and reducing reliance on retrospective corrections ('right the first ).
• Stakeholder Partnership & Cross‑functional Engagement
• Serve as the primary operational point of contact for global stakeholders related to case processing including ICSR Conventions, Data Quality SMEs, PV Systems Management SMEs Participate in global working groups, forums, and cross‑functional initiatives to drive alignment and best practice adoption.
• Provide operational insights, metrics abd recommendations to SDI leadership team to support decision‑making and long‑term planning.
• Team Leadership, Development & Engagement
• Lead, coach and mentor a team of case processors with clear goals and IDPs.
• Foster a culture of quality, ownership, accountability, and continuous learning.
• Address people‑related matters proactively and partner with your direct manager, HR and site leadership to ensure engagement, well being, and career development.
• Align team capacity and structure with business needs to ensure readiness and resilience.

Your Qualifications And Experience

• Graduation / Post graduation in registered life sciences or another related field.
• Minimum of 10 years of experience in pharmacovigilance with strong knowledge of ICSR lifecycle and regulatory requirements
• Minimum 4 years of people leadership or mentoring experience preferred (formal or informal). Experience with operational processes, metrics, or project work is an advantage.
• Hands‑on experience with global safety databases, MedDRA, narrative writing, and coding.
• Experience in inspections/audits and readiness activities is a strong advantage
• Fluent in English.

How We’ll Take Care Of You

At Teva India, care is at the heart of how we work. From your first day, you’ll be welcomed into a people‑first culture built on inclusion, respect, and belonging.
That support extends to you and your loved ones through benefits designed for real life. These include comprehensive medical insurance, OPD coverage, annual health checkups, term life and accident insurance, and confidential emotional wellbeing support through our Optum Employee Assistance Program. You’ll also enjoy healthy meals at work, holistic wellbeing initiatives, and volunteering programs that help you give back to the community.
Your growth matters too. You’ll have opportunities to build future‑ready skills, collaborate on projects with global teams, explore internal career opportunities, and learn through programs such as our AI‑enabled Teva Twist program, R&D Academy, continuing education, and mentorship.
Join our vibrant workplace, where we celebrate milestones, festivals, achievements, and community impact together.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.