Case Processing Associate

Aptita; Mumbai; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Aptita invites applications for the role of SPE/SME / TL: Data Analyst- Case Processing Associate. The position is office-based in Mumbai, with responsibilities spanning data entry, case labeling, and narrative writing within pharmacovigilance safety databases.

You will supervise a team of Case Processing Associates, monitor quality metrics, manage workload, and drive process improvements while ensuring accuracy and timely delivery. Fluent English and life sciences background are preferred.

Qualifications

• Life sciences/Pharmacy/Medical sciences degree required or equivalent.
• 1-2 years of safety case processing experience in pharmacovigilance databases like Veeva/Argus.

Responsibilities

• Review and supervise day-to-day operations of Case Processing Associates/QR Associates.
• Monitor productivity, quality, and SLA metrics; conduct audits and coaching.
• Handle escalations for complex cases; support un-blinding and case closure decisions.
• Onboard and train new associates; conduct calibration sessions on coding standards.
• Report team performance metrics to Team Manager; drive process improvements.

Skills

Safety case processing

Quality review

English fluency

Team leadership

Education

Life sciences/Pharmacy/Medical sciences degree

Tools

Veeva Safety Database

Argus

Job description

Position: SPE/SME / TL: Data Analyst- Case Processing Associate

Location: Target Location - Mumbai, Pune, Hyderabad and Bangalore.

All are work from OFFICE positions.

SPE:Book-in, full data entry, narrative writing/I-Narrative, medical coding, product coding, self-check of online QC tool, un-blinding (if required), case routing, case lock/closure where applicable, and labeling including USPI labeling.Graduate/Postgraduate/Doctorate degree in Life sciences/Pharmacy/Medical sciences or equivalent degree1-2 years of safety case processing experience in Pharmacovigilance Safety databases like Veeva Safety Database, Arg

us.Fluency in English

SME: QC/post lock case processing Quality Review (QR) associa

Quality check of fatal & serious cases, to keep daily track of quality metrics of the case-processing defects, communication of quality metrics to case processing associates and discussion about steps taken to correct the errors, ensure the quality of the deliverable is as

expectedGraduate/Postgraduate/Doctorate degree in Life sciences/Pharmacy/Medical sciences or equivalent deg2+ years of safety case processing/quality review experience in Pharmacovigilance safety databases like Veeva Safety

and Argus.Fluency in English

ReviewSupervise day-to-day operations of a team of Case Processing Associates/QR Associates; allocate case inventory and manage workflow distri

bution.Monitor individual and team productivity, quality, and TAT/SLA metrics; conduct periodic case audits and provide coaching/fe edback.Handle escalations for complex or ambiguous cases; support un-blinding and case lock/closure decisions where required.Support onboarding and training of new associates; conduct calibration sessions to align on coding/narrative standards.Report team performance metrics to Team Manager; identify and drive process improvement opportunities.Graduate/Postgraduate/Doctorate degree in Life sciences/Pharmacy/Medical sciences or equivalent degree3-5 years of safety case processing/quality review experience in Pharmacovigilance safety databases like Veeva Safety Database, Argus, with prior experience mentoring or leading a smal