Case Mgr, CRT [S]

Amazon Inc.; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Amazon Inc. is seeking a DLS Case Manager on a contractual basis to handle leave of absence, disability events, and accommodations for employees, applicants, and candidates globally.

You will act as a single point of contact for holistic case management, adjudicate leaves in line with plans and laws, and coordinate with HR, safety, payroll, and legal teams to guide employees through the process. This IC role emphasizes proactive communication, issue resolution, and a smooth return-to-work ramp,

Qualifications

• Bachelor's degree in business.
• 3+ years of experience in customer service or HR/case management or leave & disability management.
• Proficiency with MS Word, Excel, and Outlook.

Responsibilities

• Initiate and respond to inquiries about leave and disability events, benefits, and options.
• Serve as the point of contact for assigned employees for holistic case management.
• Review medical documentation to adjudicate leaves in compliance with laws and benefit plans.
• Educate managers on employee concerns before or after leaves.
• Maintain records and coordinate with HR, safety, Legal, Payroll, Benefits and other departments.

Skills

Customer service

HR management

Case management

Leave & Disability management

Education

Bachelor's degree in business

Tools

MS Word

MS Excel

Outlook

Job description

This is a contractual role
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.
This is an individual contribution (IC) role with no direct reports.
Essential Responsibilities:

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee’s changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Other duties as assigned

Basic Qualifications

• - Bachelor's degree in business
• - 3+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role
• - Intermediate proficiency in MS Word, Excel and Outlook

Preferred Qualifications

• - - Bachelor’s degree in HR related fields
• - - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• - - Experience with process improvement and stakeholder management
• - - Experience and knowledge in Six Sigma belts and process improvement initiatives

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.